Customer Service Manager

Tanya Rustin 404-***-**** ( ************@*****.***

Atlanta, GA

Customer Service/Team Leader/Trainer

( Service Oriented (Results Oriented (Team Player ( Quality Driven (

Committed (Positive Attitude

. Highly committed and professional individual with excellent

interpersonal skills and a strong background of team play

. Well organized, self-motivated, adaptable, energetic and determined;

goals will be accomplished

. Detail oriented and flexible in order to meet business needs

. Creative thinker who enjoys a team atmosphere and thrives on personal

responsibility

. Excellent verbal and written communication skills

. Excellent customer service skills

. Confident and resourceful leader

Areas Of Expertise

( Develop Customer/Vendor Relationships ( Staff Training ( Issue

Management

( Marketing Communication ( Process Improvement ( Database

Management

Professional Experience

AmericasMart, Atlanta, GA

2008-2010 AMC creates the World's markets of necessity by providing

everyone touched by our business with superior service and value achieved

through passionate innovation and continuous improvement.

Admissions Representative

. Register new buyers

. Manage customer database to ensure all buyers had access to our

facilities

. Lead and train a team of associates to prepare and provide service

during trade shows

. Recommend and implement process improvements

. Answer phones, greet customers, register buyers and exhibitors and data

entry

. Marketing calls to gather data required to upkeep all databases

Hyatt Regency Atlanta, Atlanta, GA

2007-2008 Hyatt is a global hospitality company with widely

recognized, industry leading brands and a tradition of innovation developed

over our more than fifty-year history. Our mission is to provide authentic

hospitality by making a difference in the lives of the people we touch

every day.

Concierge

. Assist, guide and provide superior service to Hotel guests

. Partner with area businesses to better assist guests

. Arrange transportation and services for guests

. Provide training to new associates

. Assist hotel guests with any needs and fulfill guest requests in a

timely fashion

Appraisals & Moore, Austell, GA

2005-2007

A small business dedicated to real property appraisals and home inspections

Office Manager

. Assist an office of busy appraisers and manage day to day office

operations

. Performed extensive appraisal research

. Prepare meeting minutes, agendas, and itineraries

. Set up meeting rooms and conference facilities

. Handled customer calls and inquiries

Educational Experience

Georgia State University, Atlanta, GA Hospitality Management

2009-PRESENT

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