Customer Service Manager

**** *.*. ***** *******

305-***-**** cell 305-***-**** ( ******@*******.***

Robert l. banes jr

objective

To obtain a position as a Computer Technician and further my education to

be able to teach.

SUMMARY OF QUALIFICATIONS

Established proficient technical services for clients and assisted in

maintaining a network of vast computers. Assembled systems, maintained,

and repaired computer systems to enhance speed and optimization of

performance. Capable of installing, configuring and repairing peripherals

such as printers, external hard drive, scanners, tape drives, microphones,

speakers, webcams, cameras, PDA's, and cell phones. I also have the

abilities to install and configure various types of programs. Optimization

of hardware. Installing and configuring hard drives, dvd cd internal

devices, memory cards, video cards, network cards, wireless devices,

switches, patch panels and more. I also have knowledge of servers, PBX and

VOIP.

Skills

Software: Software installation. Remote desktop. Active Directory. Virus

Prevention. System Installation and Configurations. Software configuration.

Windows 95/98/2000/2003 NT/XP/Vista/Windows 7. Software diagnostics. System

upgrades. FTP/HTTP/TCP/IP WAN & LAN. Firewalls, peer to peer. Backup and

restoring data. Internet explorer, Bing, MSN, Fire fox, Safari, and Google

browsers and search engines. Photoshop. Flash players. MS Office suites.

Hardware: Dell, Compaq, Hewlett Packard, Toshiba, Packard Bell, Acer,

Alienware, Lenovo. Arranging switches hubs and workstations. Constructing

and testing. Computer configuration, networking and assembly. Repairs and

configuration of scanners, printers, webcams, optical devices, modems,

network cards, VPN's, DVD/CD/RW external and internal, memory chips,

SCSI/IDE/EIDE hard drives, SCSI manager cards, tape backups drives, PDA's,

Bluetooth, wi-fi, wireless routers, and Access-points. Also familiar with

Ethernet, coaxial, firewire, fiber optic and phone cables.

Client services: Consultative relations. Customer service. Customer

technical support & training. Trouble shooting. Desktop & User support.

Able to transmit technical info to the users of all abilities. Very

tolerant and offers clear and easy explanations and performs closely with

people.

Work experience

December 2005-November 2008 Amazon.com-Small Parts Miramar,

Florida

IT Technician

Assisted with day to day operations. Run backups and system checks.

Oversee, 9 servers, 80 desktops, 12 laptops on a networked environment.

Repair and maintained all system such as routers, switches, access points

and other peripherals, i.e. printers, scanners, phone systems ect. Assisted

employee's with any problem that might arise.

Education

Comptia A+ Certification. Fast Train March

2007

Associates of Arts Degree Florida School of Business

September 1995

in Computer Sciences

References

Available upon requests.

Contact this candidate