Customer Service Manager
Resume:
Laurie Griffin
Charlotte, NC **226
***********@*****.***
Professional Experience
Dean and Deluca June 2009- March 2010
Charlotte, NC
Sous chef
• Participated in holiday recipe development
Manager
• Wine and Beverage department manager
• Closing shift manager
• Reconciled cash registers, safe and computer at closing
Port City Java March 2008-January 2009
Charlotte, NC
Manager
• Hired and Trained all employees
• Opened new store
• Ordered supplies from all vendors
• Developed and marketed catering division
• Managed employee schedules
• Conducted weekly inventory
• Assessed store profits and losses
Estelle’s Cafe/Joy of Catering
Charlotte, NC October 2005-March 2008
Managing Partner
• Human Resources – Hired and trained all employees.
• Managed a rotating work schedule.
• Ordered all supplies from various vendors.
• Marketed events and catering sales.
• Balanced the register daily.
• Customer Service – Catered events, served food and specialty coffee.
• Creative partner in all menu items.
• Trained barista.
• Maintained a clean, safe work environment.
Something Classic
Charlotte, NC
Café Manager June 2005 – January 2007
• Human Resources – Hired and trained all employees.
• Managed a rotating work schedule.
• Completed employee payroll.
• Ordering all supplies from various vendors.
• Developed catering services
• Balanced the register daily.
• Wine Tasting Events.
Mutual Distributors
Charlotte, NC February 2001 – March 2002
Wine Sales Representative
• Managed Matthews, NC route – Sales/Distribution
• Product knowledge
• Customer Service.
• Managed individual accounts.
• Succeeded in a competitive in-house sales environment.
• Turned a failing route profitable.
Education
Central Piedmont Community College Charlotte, NC (Culinary Graduate)
Contact this candidate