Customer Service Manager
Resume:
Ren(e M. Davenport
abk7fa@r.postjobfree.com
Objective
To obtain a position in the hospitality/customer service industry that
utilizes my managerial and supervisory skills, to provide quality
service to the clients and the company.
Qualifications
Feb.09-Present Server The Sitdown Caf & Sushi Bar
1312 E. 53rd St.
Perform waitressing duties which include greeting, seating
taking orders and serving food in a timely fashion. Also
displaying the highest level of Customer Service to insure that the guest
will return to the establishment.
Insuring timely expedition of food and delivery orders,
maintaining cleanliness of restaurant, receving and
verification of delivery orders.
Oct. 08-Feb. 09 Server Cedars
1206 E. 53rd.St
Perform waitressing duties which include greeting, seating
taking orders and serving food in a timely fashion. Also
displaying the highest level of Customer Service to insure that the guest
will return to the establishment.
2007-2008 Manager Chant 1509 E. 53rd
St.
* Supervision of Daily Operations of restaurant
* Scheduling of Front of House staff of approximately 15 employees
* Inventory and ordering of in-house products
* Training of all new and current employees
* Booking and promotions of musical guests
* Performed server duties when short staffed.
2003-2007 Manager Noodles, etc. 1460 E. 53rd St.
* Initial responsibility included waitressing
* Promoted to manager within 6 months of employment
* Supervision of Daily Operations of restaurant
* Scheduling of wait staff
* Inventory and ordering of all produce and paper supplies
* Training of all new employees
* Closing and balancing of drawer at end of shift
2002-2003 Retail Sales/Cashier Museum of Science and Industry
57th & Lake Shore Dr.
* Customer service responsibilities include sales of products in 3
stores.
* Ringing up purchases on register, cash handling, balancing of
register, stocking shelves and
creating pleasing visual displays
2000-2002 Bartender/Server Rooster Blues
* Customer service responsibilities included waitressing and
bartending
* Scheduling for wait staff and bartenders
* Catering and booking parties
* Marketing business through hotels and networking to increase
sales
1998-2000 Supervisor of Field Operations The
Analytical Group
* Interviewing for Market Research purposes
* Supervision of Daily Operations of office and employees
* Training new employees
* Scheduling and Payroll
* Maintaining strong customer service focus to insure quality
service
Education
1990-1991 University of Florida
1991-1993 Columbia College-Dance Major
2003 Harold Washington College
References Available Upon Request
Contact this candidate