Customer Service Manager

Zachary R. Mast ***** Jones Rd

Clarence, NY *****

****@*******.***

Cell: 716-***-****

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SUMMARY

. Proven, recognized skills in written communication, customer service,

and leadership.

. Experience in writing/journalism, performance, and working within a

creative group atmosphere.

EDUCATION

Cornell University, Class of 2010, College of Arts and Sciences,

Ithaca, NY

Bachelor of Arts in English, With Distinction in All Subjects; Minor

in Theatre Arts Performance

Cumulative GPA: 3.76 (Dean's List 5 semesters)

ADMINISTRATIVE EXPERIENCE

Cornell University, Schwartz Center for the Performing Arts Ithaca,

NY August 2009-May 2010

Box Office Student Manager

. Duties: managed schedules for 10 employees and over 30 ushers for 9

season events; compiled end-of-show reports and spreadsheets; and

oversaw employees with day-to-day tasks.

. Awarded the Drama Book Shop Award for outstanding contribution to the

Department of Theatre, Film & Dance, which cited specifically my value

as Student Manager and House Manager.

Cornell University, Schwartz Center for the Performing Arts Ithaca,

NY August 2006-May 2010

Box Office Sales Agent/House Manager

. Box office tasks included answering phones, processing orders and

subscriptions, and ensuring quality customer service.

. As House Manager, ran front-of-house operations for five separate

theatres, often with two simultaneous performances, providing customer

service and conflict resolution for audiences of up to 400 patrons.

EDITORIAL EXPERIENCE

MTV Networks (BestWeekEver.tv) New York, NY

June-August 2009

Editorial Intern

. Assisted editors with daily and weekly blog posts, including celebrity

gossip; film and television news; Internet memes and viral videos; and

special stories.

. Suggested ideas for new posts and wrote several pieces for

publication.

. Specialized in using Adobe Photoshop to doctor photos, create original

images (movie poster parodies, etc.), and create animated GIFs.

The Cornell Daily Sun Ithaca, NY September

2008-May 2009

Staff Writer, Arts & Entertainment

. Conceived and wrote entertainment articles, performance reviews,

features, and celebrity interviews.

. Awarded "Best Staff Writer" for 2008-2009 school year.

LEADERSHIP/ACTIVITES

Eagle Scout, Boy Scouts of America Rush, NY

November 2005

. For Eagle service project, developed and ran a theatre workshop for

children ages 6-12.

. Awarded Eagle rank after 7 years of participation, including earning

over 21 merit badges, and serving several tenures as Senior Patrol

Leader.

Skits-o-Phrenics Sketch Comedy Ithaca, NY August

2006-May 2010

President, elected Spring 2009

. Wrote, directed, produced and performed one original sketch comedy

show per semester.

. Provided and received critical feedback with other writers in a group

setting.

. As President, facilitated weekly meetings; handled paperwork and

correspondence with university officials; applied for university

funding; delegated group responsibilities; organized auditions and

evaluated new recruits according to group standards; promoted upcoming

shows and events through on-campus advertising; maintained group

website and Facebook page.

COMPUTER/

WEB SKILLS

. Proficient in: Microsoft Office Suite; Adobe Photoshop, Acrobat,

Premiere; Final Cut Pro.

. Familiar with Twitter, Facebook, Myspace, tumblr, and Wordpress;

knowledgeable in HTML and CSS.

. Typing speed of 90 wpm with no errors.

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