Customer Service Quality Assurance
Resume:
JOSHUA I HERBERT
***** ****** ****** *** **~PASO, TX 79938
*********@*****.***
___________________________________________________________________________
OBJECTIVE: Seeking a challenging work environment in which my
interpersonal, oral and written communication skills and
education and experiences will significantly contribute to
the success of an organization and be a rewarding
experience.
EDUCATION: Candidate, MCSE 2008
ECPI College of Technology Virginia Beach, VA
Major: Computer Network Security
June 2008 - June 2009
ITT Technical Institute Virginia Beach, VA
Major: Computer Network Security
Graduate, 2005
Chopticon High School
Morganza, MD
EXPERIENCE:
Landscaping/Ground keeping Specialist Feb 2009-Oct
2009 EMI services, Patuxent River, MD
Hours per week:40-50
Supervisor: Leroy Holland 301-***-**** Salary: 17,000
As Landscaping/Ground keeping Specialist, I maintained grounds of property
using hand and power tools and equipment. On a daily basis, I performed a
variety of tasks, to include sod laying, mowing, trimming, aerating,
planting, watering, fertilizing, digging, weeding, raking and grubbing. To
perform this function I was required to have a working kknowledge of
property management, general maintenance, quality assurance programs
associated with property management, and knowledge of maintenance program.
I also had to possess good oral, written and interpersonal communication
skills. I was required to pay attention to detail work well with others
and foster an environment of team work. Manual dexterity and coordination
was required to operate hand and power tools and equipment. During this
experience I learned how to operate commercial mowing and plowing equipment
through on-the-job training.
Satellite TV Installer/Technician March 2008-Oct
2008
Direct TV, Leonardtown MD Hours
per week: 40
Supervisor: Ron Smith Salary: 36,000
As satellite TV installer, I was responsible for attaching, connecting and
repairing equipment that delivered television signals to service
subscribers. I was required to determine the location of the satellite dish
and attach and ground the dish using appropriate mounting hardware while
ensuring proper connection with a receiver box prior to placement within
the resident. Upon installation of the equipment, I showed the customer
how to use the receiver box and remote control. I performed this work
independently and provided my own tolls and transportation. On a regular
basis, I was required to inspect and test lines and cables, record and
analyze test results; provide an assessment of transmission
characteristics, locate faults and malfunctions; and measure signal
strengths at satellite using electronic test equipment,.
Laundry Aide Oct 2006-Oct
2007
St. Mary's Hospital, Leonardtown, MD Hours per
week: 40
Supervisor: Alice Thomas 301-***-**** Salary: 20,000
As Laundry Aide, on a daily basis, I was responsible for assisting in
transporting laundry containers of soiled linen and clean linen carts;
sorting the linens into plies by type; operating commercial and residential
washing machines and dryers; folding clean dry linen and place into clean
carts; keeping accurate records of linen inventory; maintained equipment
and the laundry areas, cleans and keeps areas in a neat, orderly and safe
manner; and returned laundry to the linen rooms for use by housekeeping and
service workers. I was required to possess attentiveness to detail, have
the ability to work as a team, enough strength to lift heavy loads of wet
or dry clothing and work on my feet for long periods of time. In facilities
that send out the laundry, the ability to count and perform basic
arithmetic is also required
Forklift/Clamp Operator Feb 2006-March
2007
Mid Atlantic Distribution Center Hours
per week: 40
Supervisor: Mike Salary:
30,000
As a Forklift/Clamp Operator, I was responsible for operating a forklift to
move, locate, relocate, stock and count merchandise. I was accountable for
the safe and efficient operation of the vehicle and occasionally performed
order filler and checker duties. On a daily basis, I unloaded inbound
shipments safely and moved product to storage locations; efficiently
stacked and stored the merchandise in the appropriate areas; ensured
inbound and outbound shipments were accurate and free of damage' reported
quality variances; pull and prepared product for shipment, ensuring that
the exact number and type of product was loaded and shipped; and
efficiently moved product from staging and/or storage areas into rail cars
or trailers I participated in the loading, unloading, moving, stacking,
and staging product and materials using a forklift, clamp truck, and pallet
jack. If necessary, I used radio frequency equipment for picking,
receiving, putting away, and loading functions, as required. I ensured I
maintained the facility's equipment and materials in a neat, clean, and
orderly manner. On a daily basis, I also inspected and performed minor
maintenance on the forklift or other equipment and operated all equipment
in a safe and efficient manner following prescribed work methods.
Internship IBM
Aug 2001-Aug 2005
Computer Repair/ Programming
Correct errors by making appropriate changes and rechecking the program to
ensure that the desired results are produced. Conduct trial runs of
programs and software applications to be sure they will produce the desired
information and that the instructions are correct. Consult with and assist
computer operators or system analysts to define and resolve problems in
running computer programs. Install and perform minor repairs to hardware,
software, or peripheral equipment, following design or installation
specifications. Enter commands and observe system functioning to verify
correct operations and detect errors.
JOB-RELATED SKILLS
Work swell under pressure and short deadlines, Multi-tasker, Self-motivated
Educator; Dependable, Exemplary customer service, interpersonal and
communication skills; Type 60 wpm; Forklift Certified
Computer skills:
Proficient: Microsoft Word, Microsoft Outlook, Microsoft Excel, and
Microsoft PowerPoint
Microsoft Certified 2003
Experienced: Java, MS-DOS Java C++, various office Peripheral Devices, and
Web Design
Knowledgeable: PC set up, installations, repair
AWARDS/CERTIFICATES:
REFRENCES: Available upon request
In case it is ever needed:
Wanda Davis
U.S. Department of Education
Director, Management Services Division
Acting Director, Federal Real Property Assistance Program
202-***-**** (work)
202-***-**** (bbry)
Contact this candidate