Quality Assurance Customer Service

Terri Swirczynski

*** *. ***** ******, *********, TX 76011

Cell Phone: 817-***-****

***********@*****.***

PROFESSIONAL EXPERIENCE

God's House of Prayer, Inc. Satellite Beach,

Florida

Office Manager Euless,

Texas August 2005 - March 2009

. Managed day to day operations of non-profit ministry

. Managed international book publishing agreements

. Managed all aspects of publication for book publishing subsidiary

. Oversaw book order fulfillment

. Managed all direct mail activities for three ministries

. Provided on-site support for all aspects of ministry events on

location in U.S.

. Responsible for Accounts Payable/Receivable

. Staff development and training

States General Life Insurance Company Fort

Worth, Texas

Vice President

November 2001 - November 2004

. Directed reorganization of Claims Department

. Directed operations of claims, customer service, new business and

underwriting departments

. Managed consolidation of acquired block of business into existing

systems and processes

. Participated in change management during company acquisition

Southwestern Life Holdings, Inc.

Dallas, Texas

Senior Vice President

August 2000 - August 2001

. Directed reorganization in seven operational departments of the

company

. Improved productivity and reduced expenses to meet investor

expectations

. Directed development and implementation of new markets and products

. Implemented Quality Assurance and Testing

States General Life Insurance Company Fort Worth, Texas

Management Consultant

November 1994 - August 2000

. Managed systems merger for six companies, consolidating each new

company on time and under budget, reducing cost and complexity of

daily processing environment

. Managed major system conversion from IBM mainframe to AS/400 platform

. Participated in planning, analysis, and completion of Y2K

modifications, testing and implementation

Terri Swirczynski Page Two

Transport Life Insurance Company Fort Worth,

Texas

Vice President, Information Systems and Quality Assurance

January 1992 - September 1994

. Implemented an integrated Information Center, consolidating three

departments and dramatically reducing operating costs in excess of $2

million annually while increasing support for five companies with an

excess of 1900 employees

. Managed hardware and software support staff for all LAN and telephony

systems, including all systems rollout and software licensing

inventory management

. Coordinated activities of Business Analysts, Quality Assurance Testing

and Implementation

. Directed PC Applications Training and Support

Vice President, Operations and Administration

January 1981 - January 1992

. Coordinated implementation of new markets and products from design

through systems implementation, roll out and training

. Developed and managed new business and underwriting departments for

two new major marketing groups who went from start-up to 4,500+ new

applicants per week in a twelve month period of time

. Directed product development and compliance, state regulations and

consumer affairs departments which supported two insurance companies,

four insurance divisions, seven major marketing distribution groups in

49 states and the District of Columbia

EDUCATION

The University of Texas at Arlington

Bachelor of Science, Mathematics

Life Office Management Association & Continuing Professional Education

Courses

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