Customer Service Maintenance

Alfred Moreno

***** ***** **.

Sylmar, CA *****

818-***-****

***********@*****.***

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Summary

Computer support technician with over six years experience providing

technical assistance to business professionals with demonstrated ability to

integrate computer skills with customer service and support, able to

clearly understand problems and find positive solutions through use of

troubleshooting, problem solving and communication.

Skills

* Desktop, Laptop, Microsoft Windows, Microsoft Office, Customer

Service

* Active Directory, DNS, SMTP, TCP/IP, Diagnostics, System Maintenance

* Hardware Repair, Lost Prevention, Video Surveillance

Experience

JC's Voice & Data Solutions, Bell Gardens, CA 90201 11/08 to 02/10

Assistant/Helper Temporary Position

Install voice & data lines, terminate ends, connect cameras and DVR

systems, tone/trace voice and data.

Sunset Tower Hotel, West Hollywood, CA 90069 12/07 to 05/08

IT

Maintenance and repair computer hardware and software, network

administration, troubleshoot e-mail, phone system, PDA's, video

surveillance, audio/video and customer service.

Tresierras Bros. Corp. San Fernando, CA 91340 08/01 to 05/07

I.T. Assistant

Maintenance and troubleshoot of windows servers and network administration.

Troubleshoot and repair office desktops, printers and peripherals. Provide

offsite customer support and maintenance for company POS system.

Price Pfister, Inc. Pacoima, CA 91331 08/89 to 04/01

Computer Operator

Responsibilities include monitor and maintain computer room environment.

Monitor the I/O system including but not limited to print queues and disk

utilization. Monitor user's processor load, idle time, jobs and number of

connections. Check the computer room for problems or exceptions including

red lights noises and temperature. Review system logs for exceptions and

take appropriate action. Perform jobs per operations procedures with

modifications from the daily run sheet. Monitor operational performance of

production jobs perform system backups and file recovery and prepare tapes

for offsite data storage.

Price Pfister, Inc. Pacoima, CA 91331 09/86 to 08/89

Data Control

Process and distribute reports, filing, balance payroll and system output,

assist with the Price Pfister helpdesk.

Contact this candidate