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Manager Technical Support

Location:
Chicago, IL, 60626
Posted:
September 13, 2010

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Resume:

Brannon Lee Hollis, Jr.

**** *. ***** ***** ***, Apt 3C, Chicago, IL 60626

224-***-****

abk7c1@r.postjobfree.com

Summary of Qualifications

• 6 years of experience in technical support on site, over the phone, and peer to peer.

• LAN and WAN networking essentials such as hardware and software installation,

maintenance, upgrade, diagnostics, application removal, and preventive maintenance

services.

• Network Security procedures include, practical applications, securing of business

applications, LAN Security/Internet Security, wireless network, firewalls, and virus

removal.

• Working knowledge of Windows, Mac, Unix/Linux, and Microsoft Windows Server 2003

Active Directory Administration systems.

• Instruct/Tutor a diverse group of peers on how to use productivity suites and study skills.

• Supervisory experience includes organizing fundraising events and ensuring the quality

of the events.

Education

2007-Present Westwood College-O’Hare Campus Chicago, IL

Bachelor of Science in Information Systems Security

• Grad Date: 2011.

• Created and organized a Student Organization that assist Military Veteran with

transitioning into academic life.

Experience

2009-Present Westwood College-O’Hare Campus Chicago, IL

Student Services-Peer Tutor-Computer Applications

• Perform general analysis of student computer knowledge for tutoring purposes.

2005-Present Center on Halsted Chicago, IL

Network Monitor/Client service Intake Coordinator-Volunteer

• Assign Login Credentials

• Assist with Digital Divide Class Instruction

• Collect Payments for Printer Usage and Monitor Client for any concerns with lab

environment

2004-Present

Hollis Computer Services

• Provide customer technical support onsite, via telephone, and/or peer to peer services.

2004 Toddlin’ Town Productions Chicago, IL

General Manager Assistant

2001-2003 US Navy

Boatswain’ Mate

• Ship security, navigation, and general maintenance.

• Responsible for supply replenishments on the ship by loading and unloading supplies

while underway.



Contact this candidate