Customer Service Manager
Resume:
Piscataway NJ *****
Erik Jon Pisciotta
Objective: Seeking a responsible and challenging position where successful
achievement and development will be effectively utilized.
Work Experience: Wachovia 08/2008 - Present
Personal Banker1: I am responsible for getting our sales
results for each day. I make outbound calls and set
appointments with clients. I give suggestions on how to
better their finances as well as offer them Wachovia
products to help them achieve their financial goals. During
my time as Personal Banker we had a contest for the month
of March called The Pot of Gold contest, which our branch
won while I was the only banker working in the branch. I
was promoted to this position from a teller.
Teller: I was a back-up to our teller manager. During my
time here I was able to get hands on training in the
banking industry and learn each department as it works with
each other. I have learned how to look up information to
help resolve a problem that might occur with a customer.
With this assistance I have been able to help customers
with smaller issues without having to escalate a problem.
I was also able to come up with ideas outside of the box to
help bring new clients in. We had in my branch at Liberty
Corner a raffle, in which a client or non client opening a
new account can receive a chance to win a gift basket. The
Gift Basket was items donated from other businesses in our
plaza that I was able to negotiate with them. This proved
to be pretty successful.
The Walt Disney Company 01/2007 - 06/2007
Orlando, Fl
Front desk resort cashier. Provide excellent customer service.
Responsible for checking guests in and out of hotel.
Prepare written memos to customers files. Provide service
recovery for any guest who is unhappy with their stay.
Handle interpersonal phone calls for room assignments.
Data Trace 09/2005-07/2006
West Orange, NJ
Provided quick and reliable customer service. Reported accurate
information for clients in a timely manner with regard to
real estate property. Entered numeric information into
computer systems for speedier delivery times. Identified
problems and found the fastest and most cost effective
solution. Kept track of received data and documents.
Integrated Management Resources Group 12/2002 - 09/2005
Atlanta, GA
Performed a variety of benefit administration tasks. Identified
problem situations and processes. Assisted with building
databases of participate information, estimates and benefit
application packets. Compiled and prepared a Monthly
Production Report. Provided project coordination and
support. Kept tract of received data and source documents.
Traveled when necessary to gather data and participate in
meetings.
Education: Watchung Hills Regional High School
Warren, New Jersey
Course of study in TV Production 1 - Minor camera work (formatting
angle shots); Intermediate editing for sound and visual;
two film making projects completed included filming,
editing, sound and lighting
Three years of accounting and computer skills.
Skills: Excellent customer service skills
General constructions skills
Computer skills: Word; Excel; Internet
Ten Key
Knowledge of Sony Vegas editing system as well as DVD Architect &
Final Cut Express
A very high interest in movies and have a general knowledge on the
production side of making movies.
Contact this candidate