Customer Service High School

Location:

Posted:

September 13, 2010

Katelynn N. Lezan

Email: *************@*****.***

Receptionist

Customer Service Expert MS Office Total Health Office Management Automation System Adept Written/Verbal

Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records

Patient Statements Collections Process Insurance Payments X-ray and Exam

Develop X-rays Administrative Support Process Mail Reports & Spreadsheets

Complaint Handling Data Entry

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP DThomas

Professional Experience

Waverly Chiropractic Center (Lansing, MI) Receptionist, 9/07 to Current

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer

issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry

customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and

accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service

delivery and team-player attitude.

Arch Angel Cleaning Company (Lansing, MI) Cleaner, Summers of 03 to 06

Assist owner with summer turns.

Education

Lansing Community College (Lansing, MI) Current

Harry Hill Vocational (Lansing, MI) Emergency Medical Tech Class (2006)

Everett High School (Lansing, MI) General (2006)