Customer Service Medical

Cristina Siciliano

**** ****** ***** *****

Orlando, FL 32810

813-***-****

************@*****.***

JOB OBJECTIVE

To secure a position that allows me to utilize my office skills

for the success of this business.

QUALIFICATIONS OF SKILLS

. General office skills: customer service, data entry, opening

mail, filer clerk, fax, copy, email, invoices, inventory,

medical terminology, and maintaining scanning equipment.

. Ability to type 45 w.p.m.

. Proficient knowledge in Microsoft Excel, Word, Outlook, Lotus

notes, Quick books, Allscripts, Tw scan, Smart scan, and Smart-

log.

WORK EXPERIENCE

Health Port March 2010-May 2010 Worcester, MA

Medical Records ROI Specialist (Scan Rep) -Full Time

. Scanned medical record requests that were needed for the

billing department for the hospital.

. Processed, and scanned requests for auto insurance.

. Ability to retrieve medical records from different locations

with-in the hospital.

. Logged in/out requests using smart-log.

USF Health June 2008-February 2010 Tampa, FL

Medical Records Specialist 1- Full Time

. Worked in a hospital scanning, and indexing medical records

according to policy.

. Retrieved, sorted, and assembled medical records in proper order,

insuring that records are updated, required forms are provided,

and documents are signed and dated according to facility

standard, then scanned/filed electronically.

. Intermediate knowledge of medical terminology.

. Over exceeded in expected daily numbers, and kept an accurate log

in excel.

. Trained new employees.

ROI Systems January 2007-February 2008 Orlando, FL

Document Scanner-Full Time

. Worked in an office setting scanning, and prepping title,

mortgage, and medical records from various companies daily.

. Proficient knowledge in using scanning equipment, programs, and

maintenance.

. Expanded knowledge in determining the different title insurance,

mortgage company policies, and documents.

. Answered customer phone calls when needed.

Property Insight December 2003- July 2006 Casselberry, FL

Document Imaging Clerk-Full Time

. Promoted to the lead of the paper scanning department.

. Prepped, and scanned title insurance, and audited files daily.

. Full knowledge in scanning large blue prints, maps, and plats

using a large formant scanner.

. Completed projects with various counties by scanning, and

indexing plat books with in a deadline.

EDUCATION

August 2004 - May 2004 Lyman High School Longwood, FL

. Graduated with 3.0 GPA

August 2006 - August 2007 Seminole Community College Sanford, FL

. Working towards A.S. Degree

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