Customer Service Sales

Fatima Callender

*** ******** *****

Charlotte, North Carolina 28214

704-***-****

***************@*****.***

OBJECTIVE

A highly experienced customer service and sales professional with

comprehensive interpersonal skills seeking a position where I can show case

my skills

HIGHLIGHT OF QUALIFICATIONS

Customer Service/Relations, Sales, Collections

Oral and Written Communication

Experienced, dedicated, and detail-oriented.

Well-organized and highly efficient working in a multi-tasking dynamic

environment. Planned, organized, and supervised the work of others.

Extensive experience in servicing customers, both in-person and by

telephone.

PROFESSIONAL EXPERIENCE

< Made at least 100 inbound/outbound calls per day to clients/debtors.

< Worked well independently and as part of a team.

< Established and maintained excellent relationships with customers and

associates.

< Assisted in the training of new customer service representatives.

< Served as a member of the "Diplomat Group", which handled escalated

calls.

< Received payments and post amounts paid to clients/debtors accounts.

< Process applications from time of receipt of application to submission

of the loan package to underwriting.

< Gather, organize and track loan information.

< work with loan officers, applicants, underwriters, appraisers and

others to complete processing.

< Resolve customer service issues.

< Verify customer income documentation and resolve routine title issues.

< Execute closing actions to ensure a timely and effective closing

process.

EMPLOYMENT HISTORY

Wachovia, Charlotte, North Carolina April 2010- present

Online Banking Specialist/Sales

NACA, Charlotte, North Carolina 2009

Loan Processor/ Counselor

Bank of America, Charlotte, North Carolina August 2008- August

2009

Small Business Specialist/Sales

Sprint, Charlotte, North Carolina November 2007- May 2008

Customer Service/Sales

Geico, Virginia Beach, Virginia April 2007- October 2007

Insurance Agent

QVC, Chesapeake, Virginia August 2005 May 2006

Senior Customer Service Representative

Adecco, Norfolk, Virginia September 2003 to December 2005

Fraud Claims Representative,Account Manager Senior I

Emerald System Experience

Certificates/ Licenses:

Property & Casualty License

May 2007- May 2008

COMPUTER EXPERIENCE

MS Word, Excel, Powerpoint, Microsoft Office Pro, and Windows

References

Professional references available upon request.

Contact this candidate