Customer Service Manager

Brittney Wagner

**** ******** **

Lancaster, Ca *3536

Cell: 661-***-****

Objective

To obtain long terms employment with a well established organization where I may fully

utilize my skills and abilities.

Experience

Paint A Dream Palmdale/Simi Valley/ Valencia, Ca

General Manager 02/07-Present

• Trained and managed ten to twenty associates and achieved significant improvements in

their productivity. Trained cashiers and customer service representatives in dealing with

customer satisfaction and register transactions.

• Recorded data for each employee, including such information as absences, amount of

sales and production, and supervisory reports on performance.

• Successfully handled customer and employee complaints before reaching upper

management. Restructured and improved front-end guidelines and procedures by new

forms of organization.

• Submitted to and reviewed reports and problems with superior.

Thousand Trails Acton, Ca

Assistant Restaurant Manager 05/06-10/06

• Responsible for assigned shift assisting in overall management. Supervise and

coordinate assigned shift; pre-meal meeting conducted with staff daily. Assist in overall

supervision of the department. Check staff punctuality.

• Communicate with guests and receive feedback. Observe, teach, and correct staff’s

service.

• Handle any guest complaint. Monitor timing of guest experience. Order daily supplies.

Ensure guest satisfaction. Stay on the floor during peak hours.

Scenic Airlines Palmdale, Ca

Travel Clerk 09/05-01/06

• Booked domestic air reservations. Monitor queues.

• Keep supervisor informed of possible problems. Comply with company policies and

procedures. Additional duties as assigned by supervisor.

American Travel Bureau LTD. Lancaster, Ca

Receptionist/Front office Manager 03/05-09/05

• Manages the front office operations providing support to sales professionals and

customer service to clients and candidates. Oversees the greeting and directing of all

visitors, including vendors, clients, job candidates, and customers.

• Manages incoming phone calls using multi-line phone systems. Resolves customer

questions and concerns. Coordinates meetings.

Education

2009 - Present Antelope Valley College Lancaster, Ca

In progress

2004 Quartz Hill High School Quartz Hill, Ca

Diploma Acquired

SKILL

Computer and Internet literate; 60 WPM

•

• Experienced in customer service

• Knowledge of word/excel

• Award for most sales

• Knowledge in SABRE/EQUALS

• Excellent attention to detail

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