Customer Service Human Resources
Resume:
CURRICULUM VITAE
Elaine Cato
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______________________
Avenue
Compton, California 90221
*******@*****.***
Profile
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~ Administrative H.R. Coordinator ~ Office Manager
Results-oriented professional with ten years+ of experience in providing
effective and flawless human resourcesing. Possesses the highest degree
of integrity with a stellar record of maintaining confidentiality. Excels
in fast-paced environments as well as in supervising and multi-tasking.
Works well independently and as part of a team.
Education
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2006 to present Bachelor of Arts
California State University of Dominguez Hills, Carson, California 90746
GPA: 3.2
Work Experience
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April 2007 - August 2010 HR/Benefits Coordinator for HRN Services, Inc.
Beverly Hills, Ca 90210
> Processed ADP payroll
> Performed customer service functions by answering employee requests
and questions.
> Conducted benefits enrollment for new employees (Health, 401K)
> Verified I-9 documentation and maintains books current.
> Submitted online investigation requests and new employee background
checks.
> Reconciled benefits statements (Blueshield, Delta Dental, VSP, Life)
> Performed payroll/benefit-related reconciliations to General Ledger
and other accounts.
> Conducted audits of various payroll, benefits or other HR programs and
recommends any corrective action.
> Processed terminations, preparation of the performance review forms
and various research projects and/or special projects.
> Responsible for recruitment and interview processing.
> General office duties including photocopying, faxing, filing, scanning
and performs other clerical functions.
> Completed EDD requests and audits for unemployment benefits.
> Managed COBRA and COBRA Subsidy processes.
> Prepared correspondence and new employee files.
March 2000 - March 2007 Human Resources Generalist II for Oscar Joel Bryant
Foundation,
Los Angeles, California 90012
> Responsible for Human Resources functions and documentation (Hiring,
payroll, timesheets)
> Provides support to Human Resource Director as directed.
> Responsible for new hire orientation training.
> Responsible for employee relations, compensation, benefits, and HR
information systems.
> Generate numerous documents in a timely manner i.e., correspondence,
reports, forms
> Responsible for background checks, credit investigations and
terminations.
>
> CURRICULUM VITAE
> Elaine Cato
>
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March 1996 - February 2000 Office Manager for Oscar Joel Bryant Foundation,
Los Angeles, California 90012
> Responsible for the personnel operations of the organization.
> Handled confidential personnel documentation. (probationary letters,
severance and release agreements, terminations, contractual and new
hires)
> Responsible for employee relations, compensation, benefits, and HR
information systems.
> Prepared and maintained personnel files
> Recruit, screen and interviewed candidates
> Supervised 12 customer service representatives.
> Established and maintained appropriate internal control safeguards.
January 1992 - February 1996 Executive Assistant for Memorial Hospital of
Gardena
Gardena, California 90246
> Managed the normal administrative operations for the hospital
Administrator.
> Scheduled and acted on behalf of administrator to schedule operational
meetings with key staff while taking minutes from meetings and making
distribution to all parties.
> Prepared and maintained the Administrator's calendar, travel itinerary
and hotel accommodations.
> Maintained and controlled statistical records. Researched and
disseminated data for appropriate departments.
> Performed administrative duties & participated in professional
conferences to keep standards current.
> Main point of contact with staff and external contacts necessary to
complete project assignments. Resolved problems or questions as they
arise. Reviewed and prioritized all incoming correspondence.
> Created flyers, databases, newsletters, spreadsheets, memos, charts &
brochures.
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Additional Skills
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> Proficient in the use of Otis, ADP, Telnet, Microsoft Access, Excel,
PowerPoint, Publisher, and Word, HRIS, Adobe Acrobat, Background
investigations
> Quickbooks, Outlook, and the Internet. Typing 65 w.p.m.
Achievements
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> Successfully managed employee campaign contributions for three
facilities, reaching our target goal of 100% for three consecutive
years.
> Gained knowledge of appropriate laws and regulations concerning HR
procedures and guidelines throughout career.
> Boosted staff morale and improved teamwork by organizing staff outings
and being accessible after hours for problem resolution.
References
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Chuck Hernandez, Chief Financial Officer, HRN Services, Inc. -
Elizabeth Cortes, Benefits Coordinator, HRN Services, Inc. - 323-***-****
Ronnie Edwards, President, OJB Foundation - 310-***-****
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