Project Manager Management
Resume:
Mary M. Huelster
Hillsborough, New Jersey 08844
*******@**********.***
Project Manager/Telecommunications Professional
Significant experience in telecommunications as a systems administrator,
team leader and project manager. Successfully managed complex projects
with proven ability to build effective team relationships. Fostered
creativity, innovation and challenged self and others to succeed.
Possesses highly developed interpersonal skills which improved outcome and
delivered exceptional results. Easily adapted to changing priorities,
environments and technologies. Excelled in the areas of project
implementation, installation, troubleshooting and customer support.
Successfully managed 300 projects for Lucent/AVAYA from 1998 to 2009.
AVAYA Network Certified Associate, AVAYA Project Management Certified
Associate, University of Denver Certificate in Telecommunications
Management.
PROFESSIONAL EXPERIENCE
AVAYA Inc., (formerly LUCENT), Basking Ridge, NJ
1998-2009
Global Program/Project Manager
Coordinated all aspects of installation activity to support projects
nationwide. Led internal and external teams, managed technical
deliverables, hardware and software requirements. Chaired weekly project
meetings and worked to maintain cost, quality and timeline. Focused on
maintaining milestones, commitments and revenue recognition through timely
closure and accurate forecasting. Facilitated knowledge transfers and
mentored team members as needed.
. Project managed and coordinated implementation activities supporting
nationwide Enterprise VOIP installations for clients such as AT&T,
Verizon, EDS, IBM, HP, Lenovo
. Circumvented a project jeopardy for international banking customer by
utilizing available lab equipment in order to meet existing schedule
. Managed blended teams in support of 300+ projects for Lucent/AVAYA
between the dates of July 1998 and March 2009 most notably (2) large
multi site VOIP implementations in 2005 and 2007 resulting in 5.75
million in revenue
. Supported test lab by sourcing hardware platforms from expired
contracts saving $240,000 enabling the team to provide a higher level
and range of support
. Project managed extensive phased move and implementation for Medicare,
Medicaid and CDC consisting of new remote port networks, CM upgrade,
equipment move, AAR/ARS changes and Call Center modifications without
any service interruptions to the (3) call centers
. Supported the Federal Team by project managing (15) urgent government
upgrade projects in 2008 in the midst of the economic crisis in
addition to existing 20 project workload
. Led several engagement sub-teams for IP Hosted Solution rollouts which
included: Software design, Network design/configuration, Network
readiness, Material Logistics which had a positive impact on the
success of the implementation in the areas of scheduling, cost,
quality and customer satisfaction
. Mentored newly hired Project Managers on processes and products from
2004 to 2009
. Saved $275,000 annually by negotiating a 46% reduction in Service
Level Agreements and increasing contractual turnaround time on MTTR
. Special Recognitions/Accomplishments: (3) Customer Obsession Awards,
Team Spirit Award, (3) Blue Angel Awards, (3) Spot Leadership Awards,
Leading the Way Award
PROFESSIONAL TRAINING AND EDUCATION:
AVAYA/University of Denver Telecom Certificate courses: Technology
Planning, Managing Telecom Suppliers, Delighting the Customer, Strategic
Deployment of Technology, Wire Standards/Maximize Cable Investment, Finance
and Budgets, Managing Enterprise Data Networks, Project Management
AVAYA University Project Management Certificate courses: Fundamentals,
Time Management, Estimating Costs, Quality Standards, Risk Management,
Teaming, Communications, Contracts/Procurement, Coordination, Process,
Scope, Working Project Teams, Records Management
Westnet Network Certificate courses: Intro to Telecom, Networking, LAN,
WAN, TCP/IP
Technical: Converged Solutions: Analyze/Design/Plan, Modular Messaging
Planning and Implementation: System Admin/Network/End Users. Call Center-
FCE, CM 5.0
Other: Operating with Integrity, Avoiding Conflicts of Interest, Effective
Communication, Escalation Management, Customer Satisfaction: Back to
Basics, Drive Profitability, Dealing w/Challenging Situations, Global
Privacy and Data Protection.
Certifications: Certified Associate-Networking/AVAYA University, Certified
Associate-Project Management/AVAYA University, Certificate in
Telecommunications Management/University of Denver
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