Customer Service High School
Resume:
Annamaria Kulcsar
Phoenix AZ *5027
********@*****.***
Objective & Qualifications
• Seeking a challenging position as a File Clerk position utilizing:
• Over 5 year's customer service experience and office skills.
• Self motivated with ability to work under pressure, prioritize and meet schedules.
• Ability to develop new procedures with excellent attention to detail & follow through.
• My focus is to make the business successful through my knowledge and experience as well as
my self by providing customer service beyond customer's expectations.
Work history
Sept.2009 Now
Safeway Corp Office, Customer Service Specialist II.
Inbound call center Collections (Administration), I am assiting customers with question about
returned checks and Smart check cards. I am also processing Fraud documentations, bank
errors and District Attorney recalls.
Aug.2008 July 2009
Sprint, Order Specialist.
Inbound call center assisting agents in processing orders through FDT, SNAP and CSM. Along
with plan changes, troubleshooting phones and systems.
July. 2007 Jun. 2008
Alltel, Tech. Support Specialist.
Inbound call center I'm assisting with customers questions and providing technical support.
Troubleshooting picture messaging, text messaging. Troubleshooting online accounts, providing
assistance with bills.
Sept. 2006 Jan. 2007
FedexKinkos, Production Operator
Taking care of our customers by taking their orders, making copies, faxing, printing, formatting,
binding, collating, cutting, mounting, folder, handling the cash register and answering the phones.
Mar. 2005 July 2006
Citibank, Customer Service Specialist
Providing excellent customer service through an inbound call center as well as improving the
banks asset by meeting daily sales quota. Taking payments, assisting with questions on personal
account, increasing and decreasing credit lines, activating cards, assisting with redemption on
bonus points.
May 2004 Mar. 2005
Lowe's Retail, Cashier Customer Service
Answering multi line phones as well as handling the cash register, providing face to face
customer service. Light bookkeeping, scheduling, filling in for loss prevention and front end
management when needed.
Education
2007 Alltel, Tech Support Certificate
2005 Citibank, Customer Service Telephone Skills and Anti Money Laundering
1999 AIBT, Medical Admin. Asst. GPA 4.0
1996 Mather High School, general education
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