Customer Service Manager

Ladonna Lee

**** ******* **. *********, ** *****

Tel: 706-***-**** E-Mail: ***********@*****.***

Objective

To obtain a full-time opportunity in a fast paced professional environment that will provide me growth, in

collaboration with my academic studies.

Education

Augusta State University Augusta, Georgia

Bachelor of Arts in Psychology; Minor in Business Administration May 2012

Major GPA: 3.33

Professional Development

1. Pursuing PHR Certification Expected Exam Date May

2011

2. SHRM, Student Member

Experience

Apple Inc. Augusta, Georgia

Specialist/Concierge September 2009-Current

•

Work with recruiting manager to identify potential candidates for employment

•

Assist with the interviewing process

•

Assist with maintaining candidate database

• Maintain a database for employee schedules and assigning breaks

• Schedule customer appointments for technical support

• Build rapport with customers through meaningful dialogue

• Assist customers with basic computing skills

• Provide a personalized shopping experience to every customer

Victoria’s Secret Augusta, Georgia

Sales Associate May 2009- September 2009

• Greet and provide customer service, while maintaining solid product knowledge

• Maintain an awareness of all promotions and advertisements

• Assist in floor moves, merchandising, display maintenance, and housekeeping

United States Air Force San Antonio, Texas

Airman 2006-2007

• Dorm Chief: Supervised and managed trainees in the absence of instructor

• Assisted at facilities on base: processing, medical, and dental

Old Navy Augusta, Georgia

Logistics Associate /Cashier 2004-2006

• Conducted meetings for 5-15 employees

• Coordinated, planned, and executed placement of new and existing products

• Assisted customers and provided friendly and engaging customer service in a fast paced environment

HONORS AND ACADEMIC ACTIVITIES

• HOPE Scholarship, Recipient

• 2009-2010 Dean’s List

SKILLS

• Organized, highly motivated, and detail-directed problem solver

• Ability to work with a team as well as independently

• Microsoft Office: Excel, Word, PowerPoint, Access

• CPR Certification (Adult, Child, Infant): 2009-2011

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