Customer Service Representative
Resume:
Emily Austin
Abilene, TX *9606
Phone: 325-***-****
Message: 325-***-****
E-mail: abk72p@r.postjobfree.com
Objective
To obtain a position with a reputable company as a bookkeeper or legal
assistant.
Education
May 2009 Diploma
Computerized Accounting Specialist, 4.0 g.p.a. with honors
American Commercial College, Abilene, TX
July 1995 Diploma
Legal Secretary, 4.0 g.p.a.
The Stenograph Institute, Abilene, TX
Prior Experience
December 2009 - Present
D R Montgomery Law Firm
Legal Assistant
Duties included:
. Answering phones
. Scheduling appointments
. Preparing Court Documents
. Running Errands
. Filing
. Entering bankruptcies
. Filing motions on criminal cases
April - August 2008
Comfort Suites, Abilene, TX
Front Desk Clerk
Duties included:
. Answering phones
. Checking in guests
. Taking payments
. Handling complaints
. Closing out day's activities (night audit)
April 2004 - May 2005
Blue Cross Blue Shield, Abilene, TX
Customer Service Representative
Duties included:
. Inbound call center
. Handling customer's inquiries
. Adjusting medical claims
. Processing claim refunds
August 1994 - July 1996
Thunderbolt Oil & Gas, Inc., Abilene, TX
Bookkeeper
Duties included:
. Accounts payable/Accounts receivable
. Financial statements
. General Journal
. General Ledger
. Client Billing
May 1996 - June 1997
Thurman & Nix, PC, Abilene, TX
Legal Secretary
Duties included:
. Answering phones
. Scheduling appointments
. Taking payments
. Filing court documents with the court
. Typing court documents (i.e. motions, orders, decrees, etc.)
. Running errands
During employment gaps I was a stay at home mother.
Accomplishments
Computer Skills
? Proficient in Microsoft Office
? Proficient in QuickBooks
? Type 60 WPM
? 10-key by touch
Licenses and Certificates
? Office Procedures Assessment Certification
? Certified Bookkeeper through National Center for Competency Testing
People Skills
? I have significant experience in customer service positions and I
enjoy interacting with the public.
References
? Ms. Linda Piel
American Commercial College
402 Butternut Street
Abilene, TX 79602
? Ms. Kristin DeLaRosa
American Commercial College
402 Butternut Street
Abilene, TX 79602
? Mr. Goldy Brar
Comfort Suites University
1902 E. Overland Trail
Abilene, TX 79602
o Ms. Samantha Coleman
Montgomery Law Firm
3733 Duke Lane
Abilene, Texas 79606
Contact this candidate