Customer Service Sales

Randall Marrs

PO Box ****, Battle Ground, WA **604

Phone: 503-***-**** / Fax: 503-***-**** / Email: *******@*******.***

Objective

To use my experience to the greatest benefit for three parties involved,

Most importantly, the Client, Secondly, the organization I represent, and

thirdly to myself to continue ethical representation of my values.

Education

Clark College, Vancouver, WA

. Medical Billing and Coding - Completion Spring 2010 - GPA 3.99

Related Course Work

. ICD-9-CM, CPT, and HCPCS

. Directed practice at CTC Coding Consultants - Spring 2010

. Medical Terminology

. Medical Insurance

. Legal Aspects of a Medical Office

. Medical Office Administrative Procedures

. Computer Application Essentials - Microsoft Office Professional 2007

. HIPAA Training and Certification

Certificates

. AAPC - Certified Professional Coder (CPC-A) 2010

. Certificate of Proficiency - Medical Billing and Coding - Completed June

2010

Skills

. Working knowledge of Excel, Word, PowerPoint, and Access

. Working with CRM - Resource Financial Management System (RFMS)

. Working knowledge of billing and collection policies to assure optimal

and timely payment of accounts receivable

. Managerial skills demonstrated in successful operation of a multi-million

dollar flooring store, increasing volume 100% in 4 years

Associations

. American Association of Professional Coders (AAPC)

. Phi Theta Kappa

Randall Marrs

PO Box 2276, Battle Ground, WA 98604

Phone: 503-***-**** / Fax: 503-***-**** / Email: *******@*******.***

Experience

Externship

CTC Coding and Consulting April 2010 - June 2010

. Worked as extern for coding consulting firm

. Coding of operative notes, chart notes, and procedural notes

. Researching guidelines from CMS website to be certain of conformity

to existing rulings. Including NCCI edits and Noridian regulations

. Experienced working with CMS-1450 and CMS-1500 insurance forms.

. Followed through an audit of an insurance denial

Sales Professional

Advanced M & D Sales, Portland, OR October 1990 -

April 2010

. Developed and customized Excel spreadsheets to apply extended costs to

client upgrades for over 100 different home floor plans

. Worked with ethnically diverse teams to coordinate timely completion of

projects each month

. Maintained 98% customer satisfaction

. Operated at a profit margin above the national average for over 15 years

. Performed full responsibility for billing and collection maintaining a

98% collection rate within 30 days

. Inspected finished projects to insure they meet or exceeded

expectations.

. Initiated client contacts and follow-ups

General Manager

Carpetville, Inc., Aurora, IL. June 1986 - August

1990

. Managed all areas of customer service

. Supervised ordering of materials for display, sale and in-store inventory

control

. Coordinated the management, hiring, training, and review of company

personnel, to include four office staff, five inside sales, three outside

sales, three warehouse personnel

. Directed the efforts of 15 teams of independent contractors

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