Customer Service Quality Assurance
Resume:
D enielle Waite
********.*****@*****.***
PURPOSE
I am seeking opportunities in the Human Resources field where I can use my strong interpersonal skills
and recruiting experience to bring exceptional candidates to your company.
EDUCAT ION
Bachelor of Ar t in Business May 2009
Southwestern University Georgetown, Texas
GPA 3.16
PRPFESSIONAL EXPER IENCE
Technical Sourcer/Recruiter January-September
2010
GTN Technical Staffing Addison, Texas
• Practice sourcing strategies such as cold calling, referral generation, position posting, and
networking to develop a qualified pool of candidates.
• In terview and screen candidates, administer technical tests, check references to verify candidate
qualifications
• Source and recruit in the following fields: .NET Developers, Business Analysts, Business
I ntelligence, Project M anagers, Quality Assurance, Helpdesk, DBA's, and Architects
Sales Associate, I ndividualist and D ress Department A ugust-
November 2009
Nordstrom Hu rst, Texas
• Provided superior service to customers in a commissioned based atmosphere
• Consistently ranked top 10 sales people in the store
• Collaborated with team members to create an exceptional experience for customers
SCHOOL/LEADERSH IP EXPER IENCE
President / Parliamentarian / Marketing Chair A ugust 2006–
M ay 2009
University Programming Council (UPC), Southwestern University Georgetown,
Texas
• Managed an organization that deals with bringing national touring artists to the campus weekly
• Ran 3 weekly meetings to groups up to 40
• Recruited, interviewed, and selected members
• Crafted and executed strategy to increase event attendance and diversity
• Analyzed and assessed UPC using business models such as SWOT and Porter’s 5 Forces
• Co-chaired major concert (Wyclef Jean) with attendance of over 1000
• Dedicated 20+ volunteer hours per week
Creative Marketer / Peer Academic Mentor M ay 2008- May 2009
Center for Academic Success, Southwestern University Georgetown,
Texas
• Created media for advertising using Adobe Photoshop
• Developed personal and specific study skills and t ime management strategy for clients
• Worked closely with students on academic probation
• Worked with a small team to evaluate and strengthen the program
Summer Conference Assistant (Summer only position) May–August
2008
Events Office, Southwestern University Georgetown,
Texas
• Created extensive planning documents
• Responsible for safety of clients
• Worked in teams to carry out events of up to 500 people
• Dedicated 70+ hours per week
Sales Associate June 2006–January
2007
Aldo Company A ustin, Texas
• Provided excellent customer service to a variety of buyers by being knowledgeable, approachable,
and resourceful
• Sold shoes to customers in a commission based atmosphere
• Consistently earned top seller status
HONORS AND ACTIV I T I ES
Paideia Scholar (http://southwestern.edu/paideia) 2006-2009
Paidiea Priddy Scholar Award 2008-2009
Deans List 2009
Business Strategy Game (www.bsg-online.com) 1st Place Team 2009
Hatton W. Sumners Student Leadership Conference 2008
Southwestern Student Leadership Award Nominee 2007-2008, 2008-2009
Who’s Who Among Students in American Universities and Colleges for 2007-2008, 2008-2009
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