Manager Vice President

Dorothy A. Lee Apt ***, *** Lubrano

Drive

Annapolis MD 21401

W: 202-***-**** or C: (301) 806-

9614

***************@*****.***

Qualifications:

. Over 15 years of experience working in program support and

administration.

. Multi-lingual, highly motivated, results-driven, team-player

Education

University of Phoenix

Major: Business Management (Estimated Completion: June 2011)

Coursework: Research Writing, Effective Essay Writing, Foundations of

Business, Principles of Economics, Environmental Science, Contemporary

Business, Psychology, Managerial Essentials, Critical Thinking, Cultural

Diversity, Skills for learning in an Info Age.

Professional Experience

Beacon Group, LLC, Alexandria, VA

October 2009 - Present

Multiple positions

July 2010 - Present

Position: Program Support to the USDA Multi-Family Housing Division

Hours: 40/week

Supervisor: Eric Rosen

Telephone: 703-***-****

Employer may be contacted

Provide administrative and programmatic assistance for the overall day-to-

day operation of the Multi-Family Housing Division for Rural Housing and

Communities Facilities Programs. Compose correspondence for Executive

Management's signature. Use knowledge of the Multi-Family Housing programs,

organizations, and staff functions to address customer inquiries and ensure

that requests related to confidential information or technical materials,

are referred to appropriate staff members. Coordinate with office personnel

to make revisions for correctness of reference, clarity of expression and

alignment with established policies and procedures.

January 2010 - July 2010

Position: Management Support to the USDA Office of the Administrator

Hours: 40/week

Supervisor: Eric Rosen

Telephone: 703-***-****

Employer may be contacted.

Provide administrative and programmatic assistance for the overall day-to-

day operation of the office of the Administrator for Rural Housing and

Communities Facilities Programs. Compose correspondence, reports, agendas,

and briefing books on own initiative or on basis of brief oral or written

instructions from the Administrator and Chief of Staff. Managed and

reviewed all administrative operations and correspondence addressed to the

Administrator. Ensured that appropriate and orderly decision-making

processes, and responses occurred on documents flowing in and out of the

Administrator's office.

. Researched Rural Housing program issues, policies and procedures

applicable to daily operations. I've researched the policies and

procedures for Rural Housing and Community Facilities Programs on my own

initiative and as a result I was able to communicate and address the

issues concerning customers' inquiries and complaints regarding housing

programs, in an efficient and effective manner.

. Analyzed, coordinated, and directed the development of program studies

and policies related to housing loans and grants.

. Facilitated communications between senior leadership and the

Administrator concerning issues internal and external to the

organization.

. Exercised judgment when scheduling short-notice or impromptu meetings and

appointments for the Administrator and Chief of Staff and senior

leadership to address important and/or time-sensitivity issues.

. Participated in meetings as requested and prepared follow up reports on

action items.

. Made travel arrangements for the Administrator and Chief of Staff and

prepared travel vouchers.

. Coordinated logistics for office moves, arranged telecommunications,

computers, and tracked orders of new office equipment and furniture.

. I coordinated the logistics for an office move project involving 10

staff; this included set-up of telecommunications and computer equipment,

as well as the selection, ordering, tracking, and receipt of new office

equipment and furniture. My efforts resulted in the successful transition

of staff and equipment to new office space.

October 2009 - December 2009

Position: Program Support to the USDA Single Family Housing Direct Loan

Division

Hours: 40/week

Supervisor:

Telephone:

Employer may be contacted.

. Used knowledge of the Single Family Housing programs, organizations, and

staff functions to address customer inquiries and ensure that requests

related to confidential information or technical materials were referred

to appropriate staff members.

. As the single point of contact for all correspondence review and

finalization, I prepared correspondence for Executive Management's

signature. Coordinated with office personnel to make revisions for

correctness of reference, clarity of expression, and alignment with

established policies and procedures.

The Graduate School, Washington, DC

June 2009 - September 2009

Position: Program Manager

Hours: 40/week

Supervisor: Dr. Jerome Butler

Telephone: 202-***-****

Employer may be contacted.

The Graduate School Board of Directors recognized my program as the most

cost effective and innovative project of the year (2009).

. As the program manager for the Federal Job Readiness Institute, I worked

with instructors and staff to ensure cost effective marketing and to

control program costs.

. Implemented and managed a federal job readiness program. Worked with

senior staff and instructors to develop and publish program policy and

operating procedures. Developed and presented marketing briefs on

program benefits to federal and non-profit organizations; this

resulted in multiple contracts for on-site delivery of the program.

. Served as the program manager to the Director of Business Development

in the development of policies and programs to ensure effective and

efficient program delivery.

. As advisor and consultant to the Director of Business Development, I

exercised initiative and independent judgment in determining which

issues required his personal attention.

. Maintained up-to-date knowledge of important issues which might impact

Federal, state and local agencies.

. Represented the Director of Business Development in liaison and

coordination of activities with a variety of representatives from

various Federal, state and local governments.

. Participated in meetings as requested and evaluated program

accomplishments.

. Assisted in the overall day-to-day operation of the Institute which

included coordinating with curriculum managers, video instructional

designers and producers to develop instructional videos: served as

writer and director during video development

. Worked with the communications and marketing department to develop

marketing policies and procedures to meet program delivery.

. Created instructional tools, which included PowerPoint presentation

slides, and products for the class room such as student informational

packages; assisted in student registration; assisted in promoting

marketing materials

. Reviewed instructors evaluations and coordinated meetings with

instructors and curriculum managers to brainstorm on how to improve

quality of instruction and addressed overall concerns, issues and

comments

. Contacted students to arrange coaching sessions with instructors.

Skadden, Arps, slate, Meagher & Flom LLP, Washington, DC

October, 2006 - March, 2009

Position: Legal Secretary

Hours: 40/week

Supervisor: Geneva Hunter

Telephone: 202-***-****

Employer may be contacted.

. Managed and reviewed day-to-day administrative operations and

correspondence addressed to the Environmental Council, Anti-Trust,

Mergers and Acquisitions, and Tax Attorneys.

. Composed correspondence, reports, agendas, and presentations on my own

initiative on the basis of brief oral or written instuctions from the

Environmental Council and Tax Attorneys.

. Prepared travel forms; designed itineraries and arranged transportation

and lodging both domestic and international for Council and Associates.

. Created and maintained hardcopy and electronic records, frequently

updated them, and ensured that they were easily and quickly accesible.

. Received clients and visitors and screened telephone calls; arranged

conference calls between clients, Councils and Associates

. Proofread and corrected prepared materials for correct grammar, spelling,

punctuation, format and content.

. Prepared and assembled materials, documents, and exhibits for meetings,

court appearances and other events

. Managed attorney diaries, prepared expense reports; prepared paperwork

for new client matters

. Managed attorney's MS Outlook calendar; modified, edited and updated

attorney's MS Outlook contact list, email distribution list, tasks and

notes

. Submitted articles and information from internet searches to attorneys

for review and approval for use

. Managed all office requests for supplies, equipment, and maintenance

services through firm channels

ARINC Incorporated, Annapolis, MD

January 2000 - April 2006

Position: Executive Assistant/Project Coordinator

Hours: 40/week

Supervisor: Gerald Ford

Telephone: 202-***-****

Employer may be contacted.

. As Project Coordinator, I planned and implemented day-to-day operations

and developed programs, contributed to customer satisfaction in the

delivery of services while monitoring project success and performance

management. Lead efforts in marketing and communication of services and

products to internal and external customers. Worked with contracts and

assured consistency of language and company polices. Tracked periods and

project status to make sure that the division was on target and within

budget. Served as advisor in helping the company determine new strategic

steps for growth.

. Provided direct support to Vice President of Engineering in the

management and evaluation of a division of approximately 300 employees

consisting of Senior Executives, Senior Directors, Directors, and

Engineers.

. Managed confidential information with sensitivity.

. Oversaw and managed Vice President's calendar of activities

. Developed slides for Vice President's presentations. Collected,

synthesized, and integrated text and charts from various sources into

easy-to-understand presentations

. Scheduled and arranged conference calls, briefings, and meetings both

internal and external attended by Vice President and teams reporting to

Vice President

. Managed both domestic and international travel for Vice President and

executives reporting to Vice President to include hotel and car

reservations; accommodated last-minute schedule changes.

. Ensured that Vice President received briefings and information supporting

decision-making, and responded to inquiries on budgets, procurements,

personnel, and strategic planning

. Reviewed and edited all documentation including daily written and

electronic correspondence

. Planned key off-site events including team building activities and

arranging and identifying cost-effective travel arrangements for Vice

President and departmental executives

. Managed facility requirements including space issues, managed large

office moves, computers, phones, etc.

. Purchased all office supplies and maintained equipment for department.

. Managed budget for personnel computers, phones and PDA devices and

monitor reports monthly to account for company property

. Acted as an extension of executive office to project a positive image to

internal and external clients.

Computer Skills: Proficient in Lotus Notes, Microsoft Word, PowerPoint,

Excel, and Outlook.

Additional Skills: Speak, read, and write Spanish and Dutch at the

Intermediate level.

Awards and Achievements

While working as a Program Manager with the Graduate School, I coordinated

the development and implementation of the Federal Job Readiness Institute

program. This program was intended as a four-class session designed to

enable job seekers to navigate the USAJobs website to locate, identify, and

apply for Federal positions. The program was cost effective and met a broad

customer base. I utilized my immense skill set and drew of past

experiences, to manage this project. Some skills utilized included:

planning, program development, marketing, effective communication both

written and oral, partnership building, policy development, leadership,

coaching, presentation skills, and overall program management skills. Since

this program was a brand new program, special policies were setup. These

policies included registration policies and procedures, training policies,

and operating procedures on instruction fee collection, credit hours,

salary for instructors. The overall program was a huge success and received

the most "Innovated Best Ideas" Awards for 2009. This program trained over

500 students in the first eight-week session, additionally, the program was

expanded for an additional eight months and more than 2400 participants

were trained. This program has been touted on local Public TV and Radio as

a tool for helping the local community.

Recent Training Courses

. Electronic Correspondence Management System

. Executive Management System

. GovTrip Travel Reservation System

. Financial Management System

Contact this candidate