Customer Service Administrative Assistant

Cara Groves

**** ******* *** ***** ******* Hts., OH 44146

216-***-****

***********@*****.***

Objective: To obtain an office administrative position which allows me to demonstrate organization,

customer service, communication, and project management skills proven by seven years of

successful employment.

Skills:

• •

Administrative Assistant Inventory Management

• Scheduling

• Teambuilding &

• Spreadsheet & Excel

Supervision

Creation

• Staff Developing

• Sales

&Training

• Report & Document

Preparation

Work History:

Verizon Wireless, Solon, OH 2004-

Present

Universal Customer Service Representative

• Deliver systematic improvements to problematic issues

• Trained new personnel

• Create wireless solutions for individual everyday essentials

Customer Service Representative /Administrative Assistant

• Maintained supervisory store operations

• Organized store manager’s daily schedule and responsibilities

• Developed the new management staff

FirstMerit Bank, Macedonia, OH

2002 to 2004

Teller / Lead Teller

• Assisted customers with individual banking necessities

• Oversaw five tellers and managed the vault

Cara Groves

5936 Scarlet Oak Drive Bedford Hts., OH 44146

216-***-****

***********@*****.***

Education:

Cuyahoga Community College, Highland Hts., OH 2009-

Present

Business Administration

Professional Achievement:

Customer Service Administration

• Exceptional store operations & sales audits, 2008-2010

• Organizational and cleanliness store recognition, 2008-2010

• Management In Training, 2008-2010

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