Customer Service Administrative Assistant

* * * * * PA R K • C H A T H A M I L • * * * * *

( 2 1 7 ) 4 1 5 2 8 1 4 • E S H AW V E R 5 @ G M A I L . C O M

E M I LY S H A W V E R

OBJECTIVE

Highly motivated individual seeking entry level position in a challenging environment where my education

and experience can be utilized to improve the organization.

EDUCATION

University of Illinois at Springfield, Springfield, IL

May 2008 to July 2010

Bachelor Degree

• Bachelor of Business Management and Bachelor of Business Administration

• Graduated Magna Cum Laude July 2010

• GPA 3.76 – On the Dean’s List

Lincoln Land Community College, Springfield, IL

January 2006 to May 2008

Associate Degree: Business Administration

• Graduated with a 3.75 GPA

• Member of Phi Theta Kappa organization

RELEVANT COURSEWORK

Business Management Courses: Human Resource Management, Power and Negotiation, Leadership and

Motivation, Organization Development, Organization Theory,

Managing Organization Behavior

Business Administration Courses: Financial Accounting, Managerial Accounting, Microeconomics,

Macroeconomics, Principles of Marketing, Principles of Financial Management,

Principles of Operations Management, Principles of Management

Information Systems

WORK EXIPERIENCE

Illinois Department of Revenue

May 2010 to August 2010

Revenue Tax Specialist Trainee Internship

• Communicated with a wide variety of taxpayers, tax preparers and CPAs

• Addressed taxpayer concerns and explained in detail the Illinois individual income tax system

• Assisted taxpayers in completing tax returns, tax schedules and other documents

• Collaborated with other Revenue Tax Specialists to successfully eliminate taxpayer call wait times

Veterans of Foreign Wars Post 755, Springfield, IL

October 2005 to Present

Bartender

• Responsible for day to day bartending tasks, ordering bar inventory, ensuring inventory/product control,

assisting hall bookings and employee schedules

• Primary trainer for new bartenders and servers

• Regularly increased sales by 75% through marketing and event planning

Panther Creek Country Club, Springfield, IL

December 2006 to June 2008

Server

• Serving in a professional environment requiring superior customer service and commitment.

• Cooperated with kitchen staff to ensure timely and accurate service

NCI Business Systems, Springfield, IL

August 2005 to March 2006

Administrative Assistant –School Related Work Experience Program

• Customer billing department

• Responsible for calling customer accounts for records of machines

• Generated and assembled customer billing statements

REFERENCES AND LETTERS OF RECOMMENDATION AVAILABLE UPON REQUEST

Contact this candidate