Customer Service Data Entry
Resume:
Ana M. Salamanca
Paramount Ca. 90723
(*************@*****.***
Objective:
Seeking a position where my communication and organizational skills
combined with an enthusiastic team approach will assist an organization to
achieve its business goals.
Experience:
ANA Trading Corp., U.S.A. Torrance, CA
Customer Service Associate/Administrator 10/11/2007-
11/12/2009
o Provides clerical assistance. Prepares Documents. Transmits
information to customers via Company's communications set-up; e-
mail, fax and telephone. Communicates with customers.
o Prepares accounting documents and export documents for shipments to
customers. Maintains procurement records such as purchase, cost,
delivery, products or performance and inventories.
o Receive inquiries including request for quote from customers and
provides various information for customers. Takes care of purchase
orders. Makes arrangement with freight forwarders for shipments to
expedite as requested by customer.
o Performs general office work: includes data entry in excel, filing,
answering phones, etc
o Maintains good relationship with customers and vendors to monitor
activities and improve delivery performance.
BAX Global Garden Grove, CA
Operations/Customer Service Agent 5/06 to 10/05/2007
o Data Entry. Daily entry of domestic air bills throughout the US,
Canada, and Puerto Rico.
o Office Clerical. Breakout and organization of US, Canadian, and
Puerto Rican airbills along with support documents needed for air
and ground transportation movement.
o Scanning of internal documentation in order to support and assure
compliance to daily paperwork flow.
o Handled customer service calls for both internal and external
customers.
o Provide rate quotes for all domestic and international shipment
movements.
o Provide customer service for all tracking and tracing of customer
shipments - both domestic and international.
o Started as a temp in 10/05 and hired on as a BAX employee on 5/06.
Helpmates Staffing Cerritos, CA
Data Entry 1/05 to 10/05
o Input data information from documents to computer.
o Update information in Microsoft Word documents.
o Verified and updated information in computer.
o Scanned, copied, reviewed, and filed documents.
o Have experience with WINCMSS, Liberty, Net, Cops, and SIS programs.
Education:
Paramount High School Diploma
Cerritos College Study in progress
Skills:
o Bilingual in English and Spanish. Able to speak, read, and write in
Spanish fluently.
o Computer knowledge - MS Word, Excel, Outlook, Power point, Lotus
Notes, AS400.
o Customer Service Experience in several industries.
Contact this candidate