Manager Customer Service

Roberto Valls

***** ** ** ******

Pembroke Pines, FL 33029

Home Ph# 954-***-****

Cell # 305-***-****

Objective:

To participate in Company Operations that will allow me to use my skills,

knowledge, and motivation towards success. That will provide an opportunity

for professional development and career growth.

Management:

Operation Manager with twenty years experience in the field Involving

Payroll, Scheduling, Sales, Merchandising, Accounts & Cash, Receiving,

Inventory Control, and Staff Supervision. Excellent follow up skills, and

professional attitude. Decision accuracy with promptness. Lead by example

manager.

Customer Service:

Acknowledges customers' needs and translates when necessary, with

exceptional communication skills. Experienced with data entry. Windows XP

knowledge and Excel and Words programs. Gifted problem solver. Good

aptitude and disposition under pressure.

Education:

Business Administration at Miami Dade Community College

Graduated from Miami Senior High School

Work History

Advance Auto Parts (MAY 2004 to PRESENT) General Manager

Started with a Store Manager position, and was given 3 other stores

to look over. Raised Sales by 15%

In my store and 20% in another. Contribute to a 3 million dollar

store.

Linen & Things (AUGUST 2002 to MAY 2004) General Manager

Started as a Merchandise Manager, and then was promoted to General

Manager. Lowered

Payroll by 20% and increased sales by 25% demonstrating Customer

Service and Merchandising by ordering

The right items that were our number 1 sales. Contribute to a 15

million dollar store.

K-Mart (January 1998 to AUGUST 2002) Operations Manager

Started as Assistant Manager, and then was promoted to Operations

Manager, where I lowered payroll

By 15% and trained every associate on Customer Service where we

became #1 in our district in taking

Care of our customers in our Hialeah store. Contribute to a 30

million dollar store.

Office Depot (February 1992 to December 1997) Operations

Manager/Warehouse Manager

Started as a door greeter, and then became the Receiving Manager. I

was later promoted to Customer

Service Manager and later Operations Manager, where I lifted the

moral of my associates and brought

Out merchandise door to floor, having store always full and increased

sales by 10% over the last

Year. Contribute to a 35 million dollar store.

Languages: Fluent in English and Spanish

References: Available Upon Request

Contact this candidate