Maintenance Operator
Resume:
Marie Strode
Seymour CT **483
******@*****.***
Summary
Dependable, over 20 years experience, very quick learner, used to fast
paced environments, problem solver
Office Applications Used
Have used Word, Macess, Excel,operated manframes
Employment History
Health Net of the Northeast, Shelton CT
Provider Maintenance Analyst II, 2007 - Present
Responsible for the data entry and integrity of over 65,000 NE & AZ
participating providers and 150,000 non participating provider files
Exceeds departmental quality and productivity standards
Creates/updated and resolves any provider issues via electronic and hard
copy sources
Identifies claims submission, provider/vendor file entry and system
problems and trends, records and reports such to direct supervisor
Communicates with the Health Net providers via phone calls or email
correspondence for any additional information needed for provider data
entry
Interact with Network Management, Operations, Credentialing and other staff
as necessary to resolve issues
Execute provider test scripts and involved in provider related ITG
implementations
Oversees the process of receiving and sending demographic changes to third
party delegated vendors
Responsible for ordering and sending member communication letters for
termed Health Net providers
Assisted in the development of department guidelines and trained new
associates
Responsible to help research and resolve questions from coworkers
Health Net of the Northeast, Shelton CT
Provider Maintenance Analyst I, 2003 - 2007
Exceeded quality and productivity standards established for department
Performed daily input and maintenance of par and non par providers from
electronic and hard copy sources
Communicated with the Health Net providers via phone calls or email
correspondence for any additional information needed for provider data
entry
Worked on a variety of work including recredentialing files, incoming mail
and Provider Data Management projects as assigned
Assisted in training of new associates
Nash Engineering, Trumbull CT (now known as Gardner Denver)
Senior Computer Operator, 1997 - 2003
Worked 2nd shift production environment
Operated the organizations HP3000 mainframe
Printed and distributed reports and other printouts
Helped train new hires
Backed up 3rd shift operator
Webster Bank, Waterbury CT
Computer Operator II, 1987 - 1997
Worked 2nd shift production environment - also worked the first shift for
first 8 years
Operated the organizations Unisys A series mainframes
Printed out and distributed all reports, checks and statements
Brought the system up in the morning and down in the evening
Trained new hires
Backed up the system nightly
Bank used Miser software
Education
Certificate in Computer Operations, 1981
Computer Processing Institute, Bridgeport CT
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