Customer Service Sales
Resume:
Natalie Niesen
Big Rapids, MI 49307
*******@******.***
OBJECTIVE
To obtain a full-time position utilizing excellent business skills,
creative skills, and organizational skills.
EDUCATION Ferris State University, Big Rapids, MI
Graduated- Bachelor of Science, Business Administration
May 2010 GPA 3.0
QUALIFICATIONS
o Very skillful in utilizing Word, PowerPoint,
Excel, and Internet Explorer
o Excellent interpersonal and communication
skills
o Attentive customer service and positive
professional personality
o Developed strong organizational skills
o Built relationships with customers and provided
excellent service consistently
o Superb time management
EXPERIENCE
April 2010- Receptionist
Present Community Management Associates, Paris, MI
. Responsible for typing reports, memos and other
correspondence.
. Attended phone calls, concluded the nature of
calls and assisted callers to the proper
department.
. Capability to meet deadlines and work under
pressure.
. Ability to work with minimal supervision.
September 2006- Server
October 2008 Applebee's, Big Rapids, MI
. Provided excellent patron experiences through
exceptional customer service, evidenced by high
number of regular patrons requesting to sit in
my section.
. Consistently exceeded sales goals by
effectively managing sections and multi-
tasking.
. Thorough knowledge of restaurant systems and
procedures.
May 2005 Grounds Keeper of Parks Department, Seasonal
August 2007 City of Manistee, Manistee, MI
. Maintained lawn care for City designated areas.
. Handled the different tools such as tractors,
hand and control tools in a secure, safe and
efficient manner.
January 2005 Server
May 2005 Ruby Tuesday's, Canton, MI
. Demonstrated success in outstanding customer
service.
. Developed methods to efficiently deliver food
to tables.
. Performed routine duties related to preparation
and serving of food.
August 2004 Barista
May 2005 Goody's Juice and Java, Manistee, MI
. Provided prompt, courteous and reliable coffee
service with a customer focused attitude.
. Maintained a calm presence during periods of
high volume.
. Provided quality beverages and good products by
carefully adhering to recipe and presentation
standards.
May 2002 Manistee Municipal Marina, Certified Dock Attendant
September 2004 City of Manistee, Manistee, MI
Built instant rapport and provided enthusiastic
service to each customer
. Profound ability to work long hours including
nights, weekends and in inclement weather
conditions.
. Navigated, docked, fueled, and maintained boat
residents.
REFERENCES UPON REQUEST
Contact this candidate