Customer Service Representative

Education

Bachelor of Science, Electronics Engineering Technology

DeVry University, Alpharetta, GA

GPA: 3.65/4.00 and 4 Time Recipient DeVry Dean's List

Technical Background

Hardware: Software:

AC/DC power supply Spectrum Analyzer Microsoft Windows (All

OS)

Function Generator TTL logic Microsoft Office

Oscilloscope Digital Multimeter C++ Programming

Microsoft SQL Server 2000 & 2005

Windows Server 2003

Projects

> Home Security System - Designed and Built miniature home with security

system that monitored all doors and windows. Interfaced with GUI

written in C++ to trigger alarm and displayed fault location (Senior

Project)

Employment History

Junior System Administrator, Phoenix Fulfillment (December 2008-Present)

> Upgrades, configures, installs, troubleshoots, replaces, maintains,

and repairs end-point networks devices(LAN), software, hardware and

cabling.

> Installs, configures, and maintains workstations and servers;

recommends upgrades to workstations and servers.

> Provides support for all software/hardware issues on the LAN

> Provides end-user support

> Creates systems accounts

> Conducts research of equipment for purchasing

> Maintains system backups

> Maintains disaster recovery site and services

> Performs other duties as assigned by IT Director

Customer Service Representative, Phoenix Fulfillment (June 2006 -2008)

> Provided excellent customer service and entered customer orders.

> Troubleshot and resolved problems and handled customer complaints.

> Handled credit card processing, order processing, and company purchase

order entry.

> Worked with IT Manager in computer setup and troubleshooting within

the office.

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