Customer Service Management

Christina Aquilino Education

Keller School of Management

** *. ********** ******* ****** expected spring 2010- GPA 3.65

Ave Devry University, Addison, IL

Mt. Ephraim, New Bachelor of Science in Technical Management

Jersey 08059 Concentration: Small Business Management and

609-***-**** Entrepreneurship

tinaaquilino@msn.c Dean's List (2008), GPA 3.51

om Management coursework completed:

Accelerated, Marketing, Small Business Management, Principles of

acclimated, Management, Project Management, Operational Issues in Small

accompanied, Business Management, Customer Relations, Human Resource

accomplished, Management, Employment Law

achieved, Career Summary

acquired, acted, Retail manager with ability to adapt to changing demands of

activated, the workplace and do what is necessary to get the job done

actuated, added, Knowledgeable regarding imprinted merchandise (clothing,

addressed, gifts and accessories) and computer hardware and software

adhered, adjusted, purchasing

administered, Dedicated and dependable employee; Provide excellent

admitted, adopted, customer service to a wide variety of customers

advanced, Professional Experience

advertised,

advised advocated,

aided, affected,

allocated,

altered, amended,

arbitrated,

arranged,

ascertained,

asked, assembled,

assigned, assumed,

assessed,

assisted,

attained,

attracted,

audited,

authorized,

automated,

awarded, avail,

balanced,

bargained,

borrowed, bought,

broadened,

budgeted, built,

calculated,

canvassed,

capitalized,

captured, carried,

cataloged,

centralized,

challenged,

chaired, changed,

channeled,

charted, checked,

chose, circulated,

clarified,

cleared, closed,

called,

collaborated,

collected,

combined,

commissioned,

committed,

communicated,

compared,

compiled,

complied,

completed,

composed,

computed,

conceptualized,

concluded,

condensed,

conducted,

conferred,

consolidated,

constructed,

consulted,

contracted,

contrasted,

contributed,

contrived,

controlled,

converted,

convinced,

coordinated,

corrected,

corresponded,

counseled,

counted, created,

critiqued,

cultivated,

debugged, decided,

decentralized,

decreased,

deferred, defined,

delegated,

delivered,

demonstrated,

depreciated,

described,

designated,

designed,

determined,

developed,

devised, devoted,

diagrammed,

directed,

disclosed,

discounted,

discovered,

dispatched,

displayed,

dissembled,

distinguished,

distributed,

diversified,

divested, doubled,

earned, eased,

effected, elected,

eliminated,

employed, enabled,

encouraged,

endorsed,

enforced, engaged,

engineered,

enhanced,

enlarged,

enriched, entered,

entertained,

established,

estimated,

evaluated,

examined,

exceeded,

exchanged,

executed,

exempted,

exercised,

expanded,

expedited,

explained,

exposed, extended,

extracted,

extrapolated,

facilitated,

familiarized,

fashioned,

fielded, figured,

financed, fit,

focused,

forecasted,

formalized,

formed,

formulated,

fortified, found,

founded, framed,

fulfilled,

functioned,

furnished, gained,

gathered, gauged,

gave, generated,

governed, graded,

granted, greeted,

grouped, guided,

handled, headed,

hired, hosted,

identified,

illustrated,

illuminated,

implemented,

improved,

improvised,

inaugurated,

indoctrinated,

increased,

incurred, induced,

influenced,

informed,

initiated,

innovated,

inquired,

inspected,

inspired,

installed,

instigated,

instilled,

instituted,

instructed,

insured,

interfaced,

interpreted,

interviewed,

introduced,

invented,

inventoried,

invested,

investigated,

invited, involved,

isolated, issued,

joined, judged,

launched,

lectured, led,

lightened,

liquidated,

litigated,

lobbied,

localized,

located,

maintained,

mapped, marketed,

maximized,

measured,

mediated, merged,

met, minimized,

modeled,

moderated,

modernized,

modified,

monitored,

motivated, moved,

multiplied, named,

narrated,

negotiated,

noticed, observed,

obtained, offered,

offset, opened,

operated,

orchestrated,

ordered,

organized,

oriented,

originated,

overhauled,

oversaw, paid,

participated,

passed, patterned,

penalized,

perceived,

performed,

permitted,

persuaded, phased,

out, pinpointed,

pioneered, placed,

planned, polled,

prepared,

presented,

preserved,

presided,

prevented, priced,

printed,

prioritized,

probed, processed,

procured,

produced,

profiled,

programmed,

projected,

promoted,

prompted,

proposed, proved,

provided,

publicized,

published,

purchased,

pursued,

quantified,

raised, ranked,

reacted, read,

received,

recommended,

reconciled,

recorded,

recruited,

rectified,

redesigned,

reduced, referred,

refined, regained,

regulated,

rehabilitated,

reinforced,

reinstated,

rejected, related,

remedied,

remodeled,

renegotiated,

reorganized,

replaced,

repaired,

reported,

represented,

requested,

researched,

resolved,

responded,

restored,

restructured,

resulted,

retained,

retrieved,

revealed,

reversed,

reviewed, revised,

revitalized,

rewarded, routed,

safeguarded,

salvaged, saved,

scheduled,

screened, secured,

segmented,

selected, sent,

separated, served,

settled, shaped,

shortened, showed,

shrank, signed,

simplified, sold,

solved,

spearheaded,

specified,

speculated,

spread,

stabilized,

staffed, staged,

standardized,

steered,

stimulated,

strategized,

streamlined,

strengthened,

stressed,

structured,

studied,

submitted,

substantiated,

substituted,

suggested,

summarized,

supervised,

supplied,

supported,

surpassed,

surveyed,

synthesized,

systematized,

tailored,

targeted, taught,

terminated,

tightened, took,

traced, traded,

trained,

transacted,

transferred,

transformed,

translated,

transported,

treated,

uncovered,

undertook,

unified, united,

updated, upgraded,

used, utilized,

validated, valued,

verified, viewed,

visited,

welcomed,

witnessed, worked

General Merchandise Coordinator 2005 - Present

University District Bookstore (Rutgers University, Camden

County College, and Rowan University at Camden), Camden,

New Jersey

Manage merchandise purchasing function for busy college

bookstore.

Use knowledge of customer needs and buying trends to make

recommendations regarding imprinted merchandise offerings.

Use buying trends information to place orders for clothing,

gifts, snacks, beverages and accessories departments; work

with vendor representatives of Fortune 500 companies;

receive and place special orders for computer hardware and

software and other items

Ensure prompt delivery and receipt of merchandise

shipments, verifying quality and quantity of shipments,

applying security tags and updating inventory database;

convert wholesale prices to retail prices according to the

agreed mark-up.

Supervise store associates, providing guidance with setup

of merchandise displays; verifying schedule coverage and

adjust as necessary; Open and close store, maintaining

physical security of premises; verify cash drawer balances

at beginning and end of day.

Assistant Department Manager 1998 - 2004

C.A.P.A.S.(Creative And Performing Arts Supplies)-Rental

Department

Supervise orders for individuals, companies, local

government, and organizations; Worked with customers such

as many local school districts, the Mummers, the

Pennsylvania Ballet, and many others.

Create visual displays to cross merchandise rental and

purchase items; Participated in all areas of theater

productions such as lighting, make-up, wigs, costumes,

shoes, and props.

Cleaned, repaired and prepared all rental merchandise for

next rental.

Computer Skills: Microsoft Word, Excel, Power Point

Courses completed

Data Analysis with Spreadsheets, Computer Applications for

Business

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