Customer Service Quality Assurance

Shira Blum

248-***-**** **********@*****.***

SUSTAINABLE ENERGY EXPERIENCE

Manhattan Operations Director

New York Solar Energy Society (NYSES), NY. 8/2010 - Present

Direct information and instructional seminars about solar and renewable energy and

systems

Direct fundraising events for NYSES

Center for Sustainable Energy Photovoltaic Training

Bronx Community College, Bronx, NY. 8/2010 - Present

Enrolled in 36-hour Math/Electricity Basics for Photovoltaic class

Enrolled in 40-hour Photovoltaic Design and Installation class

TEACHING EXPERIENCE

New York City Teaching Fellowship

New York City Department of Education, Bronx, NY. 6/2008 - Present

Instructed and assessed students in Math, Reading, Writing, Social Studies, Science

using student-centered methods

Incorporated ESL strategies to enhance instruction, including the use of computers

and the interactive whiteboard

Created and implemented standards-based curricula designed in accordance with the

school's pacing calendars

Organized instructional excursion to the United Nations and created 5th grade

curriculum for the trip

Recruited Environmental Educational Group to participate in an upper grade Social

Issues Panel Discussion

Educational Technology Integration Specialist (College Preparatory High School)

The Jean and Samuel Frankel Jewish Academy of Metropolitan Detroit, West

Bloomfield, MI. 4/2006 - 5/2008

Instructed, advised, researched, and collaborated with staff on educational

technologies and curriculum integration

Managed, installed, instructed, and supported staff in usage of client software,

remote server storage, network accounts

Managed and developed interactive white board curriculum including digital

audio/video editing

Supported users on laptop, desktop, network, remote access, hw/sw troubleshooting

on Mac and MS Windows

Managed student and teacher assessment on technology literacy based on national

educational technology standards

Developed and led faculty/staff in implementing school-wide improvement plans

Systems Administrator for electronic online classroom and communications

environment

Authored documentation and managed training for staff and student development

opportunities

Technology Teacher

David B. Hermelin ORT Resource Center, West Bloomfield, MI. 10/2007-4/2008

Educated unemployed and underemployed women residing in Detroit transitional

housing

Taught Microsoft Office Suite 2003 to the level of full proficiency

TECHNOLOGY EXPERIENCE

Programmer/Analyst, Software Systems Engineer

Compuware Corporation, Detroit, MI. 1/1998 - 2/2004

Developed and tested software programs for Fortune 500 companies locally and at

remote colocation server sites

Quality Assurance on virtual platform environments and simulated integrated testing

in load, performance, reliability and integrity throughout SLC

Authored user documentation and directed team members on new software functionality

Marketed Compuware products and services at industry conferences and shows

Interactive Media Developer / Customer Liaison

Internet Operations Center, Southfield, MI. 11/1996 - 6/1997

Developed, tested, and maintained internet and intranet websites

Managed production team in maintenance, changes, and delivery/customer service for

client websites

Production Assistant

Communication Technology Lab, MSU. 12/1995 - 9/1996

Developed instructional and educational multimedia interactive CD-ROM through

research, technical writing, graphic design, sound editing, digital imaging and

field photography

LANGUAGES

Fluent in Hebrew ( Fluent in English ( Conversant in Spanish

EDUCATION

Master of Science in Teaching, TESOL, Fordham University, 2010

Bachelor of Fine Arts Degree, Michigan State University, Graduated 1995

Shira Blum

248-***-**** **********@*****.***

Prepared students towards a Level 1 Microsoft Certificate

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