Customer Service Supervisor

Derrick Anthony Carter

** **** ******, **********, ** 60107

(P) 630-

***-**** (C) 630-***-****

E-mail: ***********@***.***

Seeking Position as: Logistics Coordinator

Offering: over 10yrs of

progressive experience in Transportation/Logistics Specialist

Army Veteran/Team Player/Customer Service

Driven/Professional/Time Management

AREAS OF STRENGTH

< Inventory Control

< Microsoft Office

< Communication

< Detailed Oriented

< Team Player

< Leader

< Supervisor

< Goal Driven

< Problem Solver

< Customer Service

< Multi-Task

< Training

TRAINING

< Trained over 70 staff members

< Resulted in reduced supervision

< Increased performance levels and saving overtime hours

< Maintained personnel records

< Scheduled personnel for formal training sessions

SUPERVISOR

< Supervised Domestic Logistic Transportation functions to mitigate cost

savings

< Ensured adequate stock quantities of repair parts in excess of 2.5

million dollars

< Formed alliances between customers and carriers

< Continuous improvements on deliveries

< Initiated independent judgment in resolving problems encountered during

completion of

assignment

< Reported updates on carrier performance and cost.

< Initiated transportation solutions to reduce cost of shipment

< Supervised warehouse employees to insure accuracy of shipping and

delivery

< Responsible for processing manual and automated records for storage,

issuance, disposal

RELATED EXPERIENCE

< Planed, scheduled, and routed inbound and outbound domestic and

international

shipments

< Maintain desk top job instructions of outbound commercial and government

shipment

processes.

< Coordinated with carriers, audit freight bills, prepared and negotiated

claims, selected

and recommend carriers to ensure efficient, timely, and least

expensive movement of

goods and material, tracked material movement.

< Prepared shipping instructions, bill of lading instructions, air bills,

dock receipts and

commercial invoices for coordinated shipments

< Assist in the completion of transportation analysis and metrics

< Advised management of status of work in progress

< Resolved problems concerning shipments, routes, and cancellation

EMPLOYERS

Alexian Brother Medical Center 2009- Present

Patient Transporter NetStar-

1 2009-2010 Material Manager

Suncast Dis.Ctr. 2008- 2009 Distribution Clerk

Transport America 2005-2006 Driver Recruiter

Factory Motor Parts 2000-2001 Shipping Supervisor/Trainer

Tech Force 2007-2008 Logistic Coordinator

Lockheed Martin 2001-2004

Traffic/Logistic Administrator

MILITARY U.S. ARMY

Parts Receiving /Distribution Supervisor 1996-

2000

Personnel Supervisor 1993-2000

Automated Logistic Specialist Supervisor 1995-

2000

Warehouse Distribution Supervisor 1991-1996

EDUCATION

Austin Peay University Clarksville, TN

Supervisory Course U.S. Army

Material Storage Specialist and Automated Logistics Specialist

Langston University Langston, OK

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