Customer Service Years Experience

Location:

Posted:

September 14, 2010

Anton Holmes

Groveport, Ohio, 43125

**********@*****.***

Skills

Technically Gifted

Adept with Microsoft Office products (Office, Access, PowerPoint)

Adept at troubleshooting hardware, software, PC, as well as audio visual equipment. Experience

with both VB.net and Java

5 years experience: lawn care, snow removal and landscaping

4 years experience: food prep/restaurant service, home remodeling/maintenance

Experience

Chaseworks 800 Brooksedge Blvd

Default Support Services Agent 04/10 – present

Process mortgage and bankruptcy documents

Tools: LPS desktop, DRI prime, HE Fortracs

Chase/Insight 1111 Polaris Parkway

Tier 2 Banking Center Support 09/09 – 10/09

Conversion Project for WAMU to Chase.

Tools: Remote Field Assist, Eagle, Peregrine, Angry IP, Cisco VPN

Lowes 2888 Brice Rd

Lawn & Garden 04/09 – 08/09

Primarily provide customer assistance in the lawn & garden area. Provide additional support as

needed for all areas of the store.

Franklin County Board of Elections Franklin County

Youth at the Booth 11/07 present

Providing technical support for voting process. Set up voting machines and printers. Download

and maintain flash drive integrity for voting accuracy.

Teleperformance USA Inc 4335 Equity Dr

Verizon FiOS CSR Agent 11/08 2/09

Providing customer service for Verizon FiOS customers and their FTTP services. Assist

customers via remote desktop with connectivity, on demand features and any other voice, data

and video features. Dispatch technicians for install or troubleshooting service as needed.

Pittsfield Pizza & BBQ 5561 Carpenter Rd

Crew Member 08/02 07/06

Responsible for daily food prep, including both dough and ingredients. Also responsible for

maintaining equipment and ovens.

Education

Groveport Madison High School: Graduated 05/08

Eastland Career Center, Information Systems: Graduated 05/08