Manager Management

MONIQUE BAILEY

**** ******* *** ** ? Conyers, GA ? Home 770-***-**** ? Mobile (347) 869-

**** **************@*****.***

Office Assistant PROFESSIONAL

A highly equipped Office Assistant with experience in performing a variety

of administrative and staff support duties, which requires a diverse

knowledge and skills of organizational procedures and policies. Seeking a

challenging position that capitalizes on a wide range of expertise

including; high risk case management, collaboration and communication

abilities. Offers resourcefulness, initiative and dedication to a job well

done while bringing an unmatched commitment to the achievement of

organization objectives.

PROFESSIONAL PROFILE

. In depth knowledge of CPS program policies and procedures, applicable

laws and regulations. Ability to clearly document the specific needs and

the services required to meet the child's needs.

. A strong self-starter who thrives in leadership positions, with excellent

team building, development, supervisory and collaborative abilities.

Strong organizational skills and attention to detail, initiative, and the

ability to (make decisions) work independently.

. Successfully builds organizational relationships, rapidly developing a

positive and productive working rapport, collaborating across boundaries

and finding common ground between a wide variety of clientele and

associates.

. Highly adaptable, rapidly learning new procedures and processes with the

ability to put new concepts into application while quickly adjusting to

changes in schedule, structure, environment and objectives.

CAREER PATH

Intensive Case Manager

Weston United Community Renewal INC. New York, NY

8/2008-10/2009

. Provide Intensive Case Management Services to mentally ill individuals

with the goal of reducing days of hospitalization, increasing

independence, strengthening social supports, and emphasizing

vocational/educational efforts. Such services include: assessment,

service planning, linking monitoring psychiatric status, support

network building, problem resolution, obtaining resources, education,

skill training and advocacy.

. Complete all required reports, paperwork, correspondences, and

clinical record documentation in accordance with State and County

regulations and supervisor direction.

. Provide care and services in the community to targeted clients with

severe and persistent mental illness.

. Provide reports to the AOT Coordinator on a weekly basis.

. Prevents and/or resolves, developing crises to avoid unnecessary use

of emergency rooms and re-hospitalization.

Child Protective Specialist

Administration for Children's Services. Jamaica, NY 2/2005 - 5/2007

. Assumed the overall accountability for the identification of high risk

members appropriate for long term chronic care management services.

Prepared comprehensive case management assessment and gather pertinent

information about the members needs by interviewing the member,

appropriate family members, physicians, ancillary health professionals and

others as necessary.

. Responsible for the development of the patients' interdisciplinary

individualized plan of care including short term and long term goals.

Monitored and evaluated member's progress towards meeting goals and

initiated the appropriate interventions as necessary.

. Served as an advocate for the member and acts as a liaison between the

member and other community based agencies, facilities, providers, and

practitioners in coordinating the members care. Collaborated with the

assigned Primary Care Physician and Network Administrator to manage the

high need risk members care.

. Performed advanced consultative protective service work in Child

Protective Services. Work involves investigation and/or providing adoptive

preparation services in cases that are of a high profile nature and

ensuring that all cases meet the agency's permanency planning and child

placing standards and requirements.

. Assisted program director with administrative task and provided

consultation and assistance to staff regarding complex protective services

cases and issues.

. Coordinated and performed a range of staff and operational support

activities for the unit; served as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems.

. Work with clients who are mentally ill and substance abuse

Client Specialist

Jet blue Airline. Jamaica, NY 3/2005- 8/2005

. Check-in and verified customers' personal identification; tagged, lifted,

and handled customer's luggage via computer terminal

. Booked, sold and verified flight reservations. Assisted with flight

arrivals and departures. Announced flight arrivals, departures, and pre-

boarding information via the public address system

. Coordinated various duties with coworkers and other departments to ensure

proper handling of customers

. Complied ad hoc assignments as requested by the Supervisor or General

Manager

EDUCATION

Bachelor of Art in Psychology

York College ? Jamaica, NY 6/2004

TECHNICAL PROFICIENCIES

Microsoft Excel Acres Microsoft Word

Connection Microsoft Access Planning and Scheduling

Word Perfect Internet Research Transcription

EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate