Customer Service Sales

****-* **** ******

Chula Vista, CA *****

E-mail: ******.****@*****.***

Phone: 619-***-****

Rafael Gomez

Summary Provide Help Desk and Customer Service Assistance.

Drive to assigned locations to deliver or pick up

manufacturing materials. Run and process multiple

jobs using remote terminal or console. Stock

Merchandize on store shelves. Move Material from QA

Dept. to Warehouse to be received and distributed

to appropriate freight forwarding carriers. Move

cable and computer equipment. Use Forklift to move

materials. Create work orders, tickets, email

reports; Solicit listings to bid on RFQ

solicitations from Bus and Manufacturing agencies.

Provide quotes with price breaks and availability

for bids (Transport Max, SEPTA, etc) Purchase order

assistance. Assemble, repair and install personal

computers (Pentium4, Duo, Quad, I5 & I7), software

and upgrades. Webpage design; Sort and seal massive

amounts of mail and production. Monitor Mainframe

backups and user activity. Run a diverse assortment

of reports & spreadsheets as needed.

Job Objective Warehouse.

Work experience 1995 - present Southwestern College

Chula Vista, CA

Computer Operator - Evening

Perform backups and reports as needed, monitor

system functions on DELL, IBM Server mainframes.

Programs used are Colleague, Datatel, UI, and

Unidata. Unpack CPU and monitor boxes, separate all

accessories, then Clone CPU Systems using

Clonezilla. Create multiple spreadsheets, use of

ftp to transfer files, credit card reports; perform

multiple help desk functions with HEAT software,

outlook mail, as well as backups using AIX; UNIX,

Windows NT, windows 2000 and HP; worked with the

network management station. Operate and repair

devices such as the HP 9000 high production laser

printers (replace memory, clean wheels, etc),

Buster and zipper machine, IBM high-end line

printers (call IBM and create ticket for warranty

repair, mailer sealer machine, and monitoring of

Computer room equipment and MDF-server backbone.

2005 - 2010 Hydraulic Electric

Santee, CA

Customer Service Clerk - Part Time Mornings

Solicits Agencies for email notifications for bids

on RFQ items pertaining to Bus Mass transit

operations. Research local database and the

internet for favorable prices in order to either

prepare purchase orders, or prepare to enter Bids

for Transport Max, SEPTA, etc. Make own templates,

post MAS90, keeps track of Open Bid Listings and

Buyer's needs. Perform Internet Sales of assorted

components for the transportation industry using

e-bay and Craigslist. Drive to assigned locations

to deliver or pick up manufacturing materials.

Receive and stock material in warehouse for

inventory availability. Create simple websites and

PDF listings on the web using Brave-net and

Cute-PDF. Repair, configure and install hardware

and software on Personal Computers. Create various

templates, sales sheets, invoices; spreadsheets and

flyers using Word, excel, Publisher. Also used

simple imaging software to edit pictures to be

submitted. Responsible for invoicing e-bay clients

as well as preparing Customs forms for USPS and UPS

International shipments.

2004 - 2005 Southwestern Mobile PC Service

Chula Vista, CA

Computer Technician - Part Time Mornings

Drive around Chula Vista to assist clients with

repairing and rebuilding of personal computers,

replacement of motherboards, hard drives; CD/DVD,

AGP, PCI Express video card replacement. Make CAT5

or 5e Network cable. Repair and install an assorted

variety of printers (dot matrix, laser, all-in-one

and inkjets). Configured Routes for wired and

wireless network connections. Full software

installer; maintenance; retrieve manuals and

drivers for proper operating systems like Windows

and Linux. Client services; Tutoring, training.

Provided guidance to e-bay and craigslist users.

Picture editing and posting. Perform software

upgrade and removal. Make, edit and upload webpage

folders to servers using ftp applets.

2001 - 2001 Mercado Latino

City of Industry, CA

Merchandiser - Part Time Mornings

Drive all around San Diego County to stores such as

Albertsons, Wal-Mart; Vons and Ralphs and place

Hispanic Foods in designated shelves. Processed

inventory and placed special displays on areas

assigned by the store's Manager.

1984 - 1995 Lambda Electronics

South San Diego, CA

Material Control Clerk II

Responsible for Inspecting finished goods from QA

receive and package each approved product and stock

in appropriate Warehouse. Make available for

shipment based on priority and freight schedule;

Processed cycle inventory, Expedite forms for

International Customs. Freight used: Federal

Express, UPS, and USPS; Airborne, Burlington

Northern, Roadway, Yellow, CF, etc. Responsible for

Forklift Training and Maintenance.

Education 1979 - 1983 Southwestern College

Chula Vista, CA

Information Systems

2 Associate degrees in Data Processing operations &

programming.

A+ Certification (degree pending)

CA license Class C

Additional Seeking flexible hours with weekends included.

Comments Night Shift available 11pm - 7:30am

Memberships Face book, Twitter and Hub Pages.

Certifications

MCFA Counterbalanced Forklift Certificate (OSHA 3

year)

Issued: 8/04/2010

Contact this candidate