Customer Service Training

Grace Charmaine Cain Bumpers

**** *. **** ******, *., Tulsa, OK 74126, 918-***-****,

************@*****.***

SUMMARY OF QUALIFICATIONS:

* Professional, Exceptional Administrative & Organizational Skills

* Excellent Written & Oral Communication Skills

* Extremely Organized, Customer Service Oriented & Able To Multi-Task

* Organized, Implemented & Developed Filing System

* Strong Problem Solving, Sound Judgment & Critical Thinking Ability

* Handle Confidential Information In A Sensitive & Professional Manner

* Project A Positive Attitude, Maintain A Positive Working Environment

* Notary Public, Atlantic Bonding Company, Inc.

* Proficient in Word/97%, Excel/97%, Typing 90 WPM, Shorthand 90 CWPM,

Word Perfect, Quickbooks, Adobe, Internet Search Engines

EXPERIENCE

Executive Secretary, U.O.F. Training Center, Daytona Beach, FL

04/92 - 09/10

386-***-****. Right hand to CEO. Responsibilities included:

* Organized, prioritized, coordinated, executed administrative

activities

* Ability to supervise staff and coordinate multiple counseling

functions

* Interact effectively with people of diverse backgrounds and

cultures

* Research day-to-day operations, follow up procedures

* Typing, proofreading, applied proper grammar format

* Screened calls, provided assistance, resolved complaints,

interpret policies

* Minutes, Agendas, dictation, ordered office supplies

* Maintained calendar of Supervisor & Senior Level Management

* Evaluated software, hardware, cross training, promote team spirit

* Briefs, budgets, grant writing, justifications, cost benefit

studies, comparisons, spreadsheets, flowcharts, trend analysis,

including analytical research

Administrative Secretary, Attorney General, Tampa Florida 09/91 -

04/92

850-***-****. Administrative Secretary for 3 Attorneys. Responsibilities

included:

* Typed pleadings, briefings, Letters & a wide variety of legal documents

* Docketed correspondence & case activity

* Screened calls with professional telephone etiquette

* Daily dictation, proofreading, numeric & alphabetical filing system

* Handled responsibilities, in a professional & positive manner

* Team player, assisted with additional tasks as needed

EDUCATION

Mainland Senior High, Daytona Beach, Florida, Diploma - 6/1979, Major:

Business Courses, GPA: 4.0 Out of 4.0, 386-***-****

U.O. F. Training Center, Daytona Beach, Florida, Secretarial Science

Certificate - 6/1993, GPA: 4.0 Out of 4.0, 386-***-****

REFERENCES

David Harris - CEO, U.O.F. Training Ctr., 386-***-****,

*********@*****.***

Anne Y. Swing - Attorney, Attorney General, 850-***-****

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