Administrative Assistant Human Resources

Susan S. Hsu

***** ****** ***** **

Diamond Bar, CA 91765

Phone: 909-***-**** E-mail: ************@*****.***

CAREER PROFILE

Human Resources Assistant with strong interpersonal and organizational

skills with a keen ability to multitask a variety of challenges and

responsibilities.

EDUCATION

Mt. San Antonio College, Walnut

A.A Degree in Computer Graphic& Photography June 2005

The Collins School of Hospitality Management

California State Polytechnic University, Pomona June

2008

Bachelor of Science in Hotel and Restaurant Management

Minor in Human Resource Management

University Of Phoenix

Master of Business Administration (MBA) Alumnus Class

of 2009

Average GPA- 3.55

PROFESSIONAL EXPERIENCE

MARRIOTT INTERNATION, Anaheim,CA

Guest Service Representative 2008 to Present

. Organize, confirm, process, and conduct all guest check-ins/check-

outs, room reservations, requests, changes, and cancellations.

. Secure payment, verify and adjust billing, process all guest requests

and relay messages.

. Ensure that any outstanding requests or problems from the previous day

receive priority and are resolved. Run and review daily reports/logs.

. Complete designated cashier and closing reports in the computer

system.

. Process all payment types, adjustment vouchers, paid-outs, correction

vouchers, and miscellaneous charges; provide change.

. Maintain confidentiality of proprietary information; protect company

assets.

. Develop and maintain positive working relationships with others;

support management team to reach common goals.

. Exceptional skill of Microsoft Word, Excel, PowerPoint, Publisher,

Outlook, Adobe Photoshop CS2, 55wpm typing.

SOLID TOOLS, INC, POMONA, CA 2004 to 2007

Executive Secretary/ Administrative Assistant

. Coordinate and perform a range of staff as well as operational support

activities for the unit; serve as a liaison with other departments and

operating units in the resolution of daily administrative and

operational problems.

. Provide administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries.

. Operate personal computer to compose and edit correspondence and

memoranda from dictation, verbal direction, and from knowledge of

established department/division policies; prepare, transcribe,

compose, type, edit, and distribute agendas and minutes of meetings.

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which also include travel

and lodging arrangements.

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