Customer Service Insurance

Michael L. Hudson, Jr.

Phone: 501-***-****

Email: *********@*****.***

**** ******* ***** #****; Irving, TX 75038

Objective

Utilize my strong professional Customer Service and analytical skills in

the realm of Human Resource Administration.

Qualifications

Years of Customer Service/Human Resource experience that affords me to be

well-versed in the arena.

Work History

2008-2010 Henderson Consulting Group

Benefits Specialist: Responsibilities included maintaining all insurance

benefit policies and procedures, payroll deductions for all benefit

eligible employees including medical, dental, vision, basic life insurance,

disability, and flex spending options for medical or dependent; process all

insurance premiums; oversee COBRA; assist with new employee orientation,

offering insurance options to all benefit eligible employees.

2005-2008 Blue Cross of Arkansas

HR Staffing Specialist: Assisted with the administration of the day-to-day

operations of the human resources functions and duties, including

recruiting and staffing logistics; performance management and improvement

tracking systems; employee orientation, training logistics, record keeping,

departmental development, HRIS, employee relations, training and

development, benefits, compensation, organization development, executive

administration, and employment.

2003-2005 Blue Cross of Arkansas

Benefits Representative II: Taking inbound and making outbound calls to

providers and members regarding benefits, claims questions, and billing

inquiries. Calls were documented in the Customer Service Workstation

system. Introduced new hires to the overall programs during their

orientation, when they registered for their benefits selections.

Coordinated the annual benefits enrollment activities when all employees

were asked to update their coverage options. Maintained group insurance

records for medical, life, dental and other coverage for employees and

eligible dependents. Processed enrollment forms and provided assistance and

information to employees.

2000-2003 J & S Staffing

HR Staffing Specialist: Responsible for developing position requisitions

based upon manager request and need, by developing a sourcing plan.

Developed advertising program and conducted first-level interviews to

screen for appropriate job candidates. Refined Internet sourcing strategy,

including developing automated posting of jobs at corporate web sites as

well as other commercial jobsites. Facilitated New Hire Training and

Orientation on a weekly basis.

Education

2001-2004, University of Central Arkansas

References

Claretta Nelson, 501-***-****

Anthony Nichols, 501-***-****

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