Manager Customer Service

***** ****** **. #****

Dallas, TX *****

**********@*******.***

Hm. 214-***-****

Cell 979-***-****

Michael Gray

Skills: Business-to-business sales experience, basic plumbing skills,

electrical and mechanical fundamentals, diagnosing & repairing water,

coffee & cappuccino equipment. I'm versatile and skilled professional with

excellent hands-on experience in developing and improving operations for

over 15 years. I'm an assertive manager with outstanding interpersonal,

communications, negotiation and people management skills.

Experience:

Route Support Manager (Oct. 2006-Feb. 2009)

Brand Coffee; Houston, TX

. Develop and manage budget and productivity goals for my team.

. Maintain all accounts as a Service Manager.

. Identify equipment malfunctions, understand its operations, and possess

knowledge of equipment parts.

. Supervise the activities of drivers to ensure that quality of service and

job performance is maintained.

. Resolves service complaints.

. Maintained d-base (MEI) for current customers.

Route Driver

Standard Coffee; Houston, TX (Feb. 2006-Oct. 2006)

. Maintaining an accurate inventory.

. Cash collections.

. Installing and troubleshoot and repair.

. Maintain all accounts; new and current.

. Prepares order forms and sales contracts.

Route/Service/Operations Manager (Sept. 01-June 05)

First Choice Services; San Diego, CA

. Installing and troubleshoot and repair all types of water, coffee

equipment including commercial coffee brewers, urns, grinders,

espresso makers, and hot chocolate machines, and osmosis systems.

. Identify equipment malfunctions, understand its operations, possess

knowledge of equipment parts, and use factory resources to solve the

equipment problem and repair the equipment according to factory

specifications.

. The primary interface with the customer, responsible for building

relationships with customers by providing excellent customer service and

resolving customer issues.

. Verified all warehouse employees and drivers work orders for daily

product deliveries, installations and repairs.

. Maintain all accounts as a Service Manager.

Education:

1992-1996 U.S. Navy San Diego, CA1989-1992

AAA American League Baseball Millington, TN

1986-1989 UCLA Los Angeles, CA

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