Customer Service Accounting

Robert W. Burgess 248-***-****

*** ***** **. ******* *******, MI. 48071 *******@***.***

Professional Profile

Entry-level staff accounting position. I am currently attending Baker

College pursuing a bachelor of business administration degree, major in

accounting.

Run the monthly billing program. Check billing totals from

current month with previous month to see if any major

discrepancy. If so, investigate.

Learned time-management skills by working 45+ hours per week

while attending school full-time.

Supervisory experience while in the U.S. Navy.

Have experience working with different groups to get problems

resolved for the clients.

Computerized Accounting class where I learned Quickbooks Pro

2008

Do volunteer work on a Crisis Hotline, where I have to

practice discretion by following very strict HIPPA rules and

regulations.

Am competent in Microsoft Office and Internet research

Have 30+ years experience in the computer industry;

Programming, Computer Operations, Instructor, Helpdesk, and

Field Rep

Setup training for new personnel, and documented all the

procedures on the helpdesk

Have 15+ years customer service experience on a helpdesk

Work History

Helpdesk Consultant HOV Services, Troy, MI 02/2004 - 08/2008

Helpdesk Consultant TEK Systems/DTE Energy, 08/2002 - 12/2003

Detroit, MI.

Field Rep Arthur Andersen, Detroit, MI 09/2000 - 07/2002

Specialist Ameritech Advertising, Troy, 10/1994 - 02/2000

Information User Mi

Support

Education

Associate of Business Baker College, Flint, MI Awarded August 2009

Administration -

Accounting

References

References are available upon request.

Contact this candidate