Customer Service Sales

ZAKERY NORTHROP

*** * ***** ***********, ** ***** • 269-***-**** • ********@***.***

EDUCATION: Michigan State University, East Lansing, Michigan

Bachelor of Arts, Advertising

Major GPA: 3.6538 Overall GPA: 3.4065 Graduation: May 2010

Academic Honors: Dean’s List Fall 2006, Fall 2007, Spring 2008, Fall 2008, Spring 2009, Fall 2009

Major Courses: Microeconomics • Macroeconomics • Personal Finance • Introduction to Marketing • Media Writing

• Adv & PR Research Methods • Advertising and Society • Consumer Behavior • Media Planning • Integrated

Campaigns • Business Ethics • Advertising & Promotion Management

PROJECTS:

Ingham County Substance Abuse Prevention Coalition (“That Guy” Campaign)

• Developed a winning substance abuse prevention campaign for Ingham County and presented our proposal

to Ingham County Substance Abuse Prevention Coalition (ISAP)

• The campaign will be used throughout Ingham County in efforts to promote responsible drinking behavior

INTERNSHIPS:

The Snyder-Lantz Internship, Michigan State University (Intern) Spring 2010

• Worked with Wallace Snyder (Former President of American Advertising Federal, and member of the Advertising Hall of

Fame) and Mark Lantz (Former head brand strategist for McCann Worldwide) to develop a brand manifesto for a national campaign

to prevent child abuse for millennial change

• Presented our manifesto to the Michigan Children’s Trust Fund (CTF) and Prevent Child Abuse America (PCAA)

• Our manifesto may be used in a national campaign for Prevent Child Abuse America and Michigan Children’s Trust Fund

Diamond Concrete Sawing, Kalamazoo, MI (Marketing Intern) May 2009- December 2009

• Marketed service through work site visits

• Doubled and maintained the company’s contact database

• Responsible for entire Salesforce database

• Responsible for more than 3,000 new customer contacts

WORK EXPERIENCE:

Al’s Tree Service, Paw Paw, MI (General Laborer/Site Marketing) June 2005 - Present

• Marketed service through site visits

• Accountable for customer satisfaction

• Responsible for cleanup and maintenance of equipment

Hemel’s Chevrolet Inc, Colon, MI (Professional Driver/Customer Service/Maintenance) June 2005 - Present

• Transported vehicle parts and accessories

• Supported sales and customer service throughout entire sales process

• Responsible for client vehicle pickup, delivery, detailing, and prepping

SKILLS: Microsoft Word, Excel, PowerPoint, Publisher, Illustrator, Web design, Salesforce, ProQuest, Mintel, Marketline

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