Customer Service Management

Location:

Posted:

September 14, 2010

Jesse Alexander Gonzales

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OBJECTIVE-General Management

HIGHLIGHTS OF QUALIFICATIONS

Over 8 year’s successful supervisory and management experience

Able to perform duties in a stressful active and demanding working environment

Hire and train entry and management level staff

Dedicated, professional attitude, mature and willing to work

Ability to set and achieve goals and works well under pressure

Follow detailed plans, course of actions, and projects until completion

PROFESSIONAL EXPERIENCE

LEADERSHIP-Prepare weekly work schedules, resolve employee work issues including corrective

and disciplinary action, prepare and preform performance evaluations and set and achieve the highest set

of standards possible.

OFFICE EXPERIENCE- Proficient in Microsoft Word, Excel, and Outlook. Computer and most

office equipment experience above average knowledge. Record keeping and file retention skills

to protect company and customer information. Handel large amounts of cash and checks and

ensure proper balances were met.

PROBLEM SOLVING SKILLS- Would plan and see through all in shop projects involving

company personnel and contractors. Ensure all work was done properly and correct or resolve

any issues needed on site.

CUSTOMER SERVICE- Able to use imagination to solve any issues a customer may have. See to it that

all customer issues were resolved in timely manner and to the highest levels of standards.

PERSONAL STRENGHTS

Seasoned decision maker, well organized, resourceful, work well independently, and with others.

Able to handle a multitude of details at once, meeting deadlines under pressure.

Extremely dependable in completing projects and assignment in a timely manner

Dedicated, professional attitude, mature and more than willing to work

REFERENCES

Available upon request.