Customer Service Administrative Assistant

Sara Karl

**** ******** ***.

Brooklyn, OH **144

Cell: 216-***-****

OBJECTIVE:

To obtain a position where I can utilize my skills and abilities

EXPERIENCE:

**/** - **/**

Pearne and Gordon, LLP

Cleveland, OH 44114

Copy Clerk

-Operate single line switchboard

-Use of overhead paging system

-Answer and transfer incoming calls

-Serve as backup to Receptionist when she is out of the office

-Routing incoming faxes

-Sort and deliver incoming mail

-Order office and Kitchen supplies and stock Kitchen and Work Rooms

-Set up Conference Rooms for meetings

-Create and edit documents in Microsoft Word and Excel

-Use PATTSY to search for and edit dockets in filing system

-Check inventory bi-weekly

-Other tasks as assigned

08/08-09/08

Visium Resources

Cleveland, OH 44111

PBX Operator for Fairview Hospital

-Answered and distributed incoming calls

-Overhead paged Physicians and Employees

-Used InfoRad Paging System

-Worked as a team to respond to Emergency Code Calls

-Worked independently answering and forwarding calls

-Treated callers with the utmost respect and excellent customer service

-Performed other duties as assigned

02/08 - 07/08

IKON Office Solutions

Cleveland, OH 44114

Site Supervisor

-Answered multi-line telephone

-Greeted customers, applicants and clients

-Scheduled meetings though Meeting Room Manager

-Sorted and delivered incoming mail

-Basic office duties (copy, file, fax, scan, stock, mail)

-Gathered data to turn in end of month numbers

-Handled inventory and ordering of supplies and goods in

the pantry and kitchen

-Validated parking passes/Check with end of month invoice

-Called couriers to transport documents

-Served as backup to Legal Secretaries

-Mailed overnight packages to other offices daily

-Made service calls for copier/printer/other equipment

-Opened and Closed office daily (carry office key)

-Kept logs of incoming packages/printer maintenance

checks/copy jobs

-Changed backup tape daily

-Performed other duties as assigned

10/06 - 01/08

Summit Healthcare Services

Brecksville, OH 44141

Provider Enrollment, Administrative Assistant

-Operated single telephone switchboard

-Trained backup personnel for switchboard

-Greeted customers, applicants and clients

-Scheduled Interviews

-Administered/Graded pre-employment coding, typing and 10-key tests

-Prepared spreadsheets for external audits

-Data Entry of E/M codes assigned by Coding Specialists

-Sorted and delivered incoming mail and facsimiles

-Handled outgoing faxes for Patient Services department

-Provided assistance to numerous departments

-Assisted Human Resources with sorting and filing of confidential

documents

-Assisted Education and Compliance department with Downcoding/Critical

Care reports monthly

-Obtained medical codes from VeriNet and GPMS

-Distributed paychecks to Independent Contractors

-Sold books to Independent Contractors

-Controlled Company Outlook Calendars for Room and Supply usage

-Credentialed for Physicians

07/02 - 10/06 Discount Drug Mart

Maple Heights, Ohio 44137

Cashier/Utility Clerk/Bookkeeper

-Handled Cash

-Assisted customers with purchases

-Completed daily bookkeeping for store

-Answered incoming calls

-Audited store cash registers

-Entered utility payments for customers

-Prepared and made daily bank deposits

-Filing

03/06 - 07/06 Initiative for Academic Achievement

Warrensville Heights, Ohio 44128

Tutor

-Helped children with schoolwork

-Filing

-Wrote student follow-up reports

-Answered incoming phone calls

EDUCATION:

2003-2005 Remington College

Associates Degree Business

2000-2003 Maple Heights High School

Business Courses Junior and Senior Years

-Competed in state competitions with Business Professionals of America

and placed 3rd

QUALIFICATIONS:

Bookkeeping Computerized Switchboard

Filing Prepare Bills/Invoices

Bank Deposits 10-Key Calculator

Typing 50+ wpm Customer Assistance

Verinet GPMS

Faxing Microsoft Office

References Available Upon Request

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