Customer Service Manager

Charles W Fincher

*** ******** *** ** ****** Haven, FL 338**-***-*** 1101 abk6cb@r.postjobfree.com

Personal Statement

Dedicated and technically skilled with a versatile administrative support skill set developed through experience in

the customer service industry and a lifetime spent working with the religious community. Excel in resolving

employer challenges with innovative solutions proven to increase efficiency, customer satisfaction and the bottom

line.

Offer a willingness to demonstrate my ability to quickly meet the expectations of the organization.

Key Skills

FAA Aviation Mechanics License, Report & Document Preparation Preceptor, customer service

FAA Private Pilots License, single Spreadsheet & Database Creation representative, safety coordinator,

engine land with seaplane Accounts Payable/Receivable inventory control, product

endorsement, Word 2007, Excel Bookkeeping & Payroll, Transcription, specialist, community outreach,

2007, PowerPoint 2007, Computer HIPAA certified, Triage, Level HCP building maintenance,

graphics designer, Author, CPR & First Aid, Scheduling,

Insurance, Medicaid, Medicare, Prescription reading and charting

SSI, Workmen’s comp, Billing &

Coding

Experience

Sept. 1998 Oct.2009

Winn Dixie Stores, Jacksonville, FL

As an associate, I started working with the company as a chef, and then transferred to a new store to begin

store level department management training. The high point of my career with Winn Dixie was my term as

seafood manager for six years. I later transferred to the frozen food department when I started taking on line

Bible college courses in preparation for going into full time Christian service.

Fazoli’s Italian Restaurant, Winter Haven, Lakeland, FL Jan. 1995 Sept. 1998

I trained in the Winter Haven restaurant in preparation for the opening of the Lakeland restaurant. While at

the Lakeland location, I was in charge of all of the daily food preparation and the training of all new

employees.

Education

Dec. 2009 – Sept. 2010

Everest University, Lakeland, FL

Medical Administrative Assistant Diploma

Filling, resume building, medical coding & billing, ICD 9, CPT, medical terminology, dental billing &

coding & insurance, transcription, basic bookkeeping, appointment setting, triage, medical ethics

Medical Externship Experience 160 hours Aug. 2010 – Sept. 2010

Dr. Larry Thomas, MD

Filing, records retrieval, chart preparation, insurance verification, new patient chart set up, telephone

answering, faxing documents and records requests, patient chart data retrieval from hospital website, script

and prescription reading, appointment setting, patient education, patient advocacy.

Piedmont Baptist College, Winston Salem, NC Aug. 2006 – May 2008

Biblical Studies Certificate

I attended the Spurgeon School of Online Education, the online branch of PBC as the first totally online

Biblical Studies Certificate student to graduate.

Courses studied include the following: Old & New Testament Survey, Systematic Theology 1, 2, 3, Ethics,

Daniel & Revelation, Introduction to Missions, Pauline Epistles 1, 2, Poetic books, Life of Christ and Acts

East High School, Cheyenne, WY Sept. 1973 –June 1977

General Studies Diploma

I majored in English and audio visual arts and closed circuit television production.

Awards

Dependability, Everest University Academic excellence, Everest University

Life Experience

The following are areas I have experience in; they did not lead to full time jobs in these fields. These areas

have added to the sum of my life experiences and the sum of my knowledge and have helped to shape me into

the person I am today.

Health Care, Cayes Jacmel, Haiti

Doctor’s assistant Three months working in missionary field

clinic

Clinic building maintenance Summer youth camp equipment manager

Water and food safety coordinator Co pilot on missionary flights

Computer Graphics and Illustrator, Winter Haven, FL

Commercial graphics designer and engraver Laser and mechanical engraving

Pen and ink illustrations Digital photography designer

Author, Winter Haven, FL

Two published books Assorted manuscripts

Wrote an Easter Cantata Wrote, taught, filmed and produced three

teaching videos

Wrote and designed the syllabus for a college Wrote and produced two audio teaching CD’s

level course

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