Customer Service Manager
Resume:
Dawn Garrison
Norman, OK *****
September 13, 2010
To Whom It May Concern:
You will find that I am the candidate to fill this position. All it
will take is for you to give me the opportunity to prove it. Over the last
few years, I have developed exceptional skills in managing personnel,
resources, and finances.
Most recently as Deposit Loss Collector in Risk
Management I developed skills in detecting, preventing, and recovering
fraud as well as other potential bank loses. As a Customer Service
Representative I learned the ins and outs of Banking, finances, and
accounting. I also practiced service and sales skills to grow customers'
relationship with the bank. When I was an office assistant, I managed an
office calendar. I also organized the filing system. I generated
newsletters and flyers. I tested programs and machines for quality service
to the customer. I did research and analysis for marketing studies. I also
fulfilled my duties of answering the phones and customer service.
As the Head Costumer, I have managed a small crew using positive
motivational techniques to assist my team in achieving goals. Other
responsibilities included training and managing costumers and actors in
equipment and inventory control. As an aspiring Entrepreneur, I have taken
classes on stock market strategies, and as an entrepreneurship student, I
prepared and developed written business plans. I managed sales and
inventory for the Backroom Clothing Company. I also attended the Get
Motivated seminar in Norman, in the summer of 2009, and in Oklahoma City,
in the summer of 2006.
It is my hope that you will allow me to bring my distinctive blend of
personality, skills, and talents to your company. I know that working
collectively as a team, we can create a positive working environment for
everyone around us, so that not only does each person enjoy his or her job,
but also has fun and pride in accomplishing it. Many companies have
already discovered that happy and energetic employees accomplish much more
during the workday. They also create an atmosphere where clients desire to
take their business, and return so that they can enjoy the experience as
often as possible.
Many job candidates think of their resume as just a summary of past
experience. However, a few of us realize that employers also use them to
evaluate the substance of the candidates. My salary requirements are
always negotiable. However, I am confident that you will find what I bring
to your company is a worthy investment. Moreover, I am driven to do
whatever is necessary to get the job done. Work is a place to revel in
your shared accomplishments as a team, where each individual's strengths
are emphasized and weaknesses are conquered. I look forward to meeting and
interviewing with you in the near future. Please contact me at a suitable
time, until then, thank you for reviewing my resume.
Sincerely,
Dawn Michelle Garrison
Dawn Garrison
1026 Barbour Ave.. Norman, OK 73069 . 405-***-**** . ***********@***.***
Summary
Skilled at...
. Managing my time and managing others efficiently.
. Developing sales contacts and customer service.
. Project management, from design through production.
. Managing finances, including corporate credit, expense, and financial
accounts.
. Developing written business and marketing plans.
. Managing inventories and marketing displays.
. Preparing reports, giving briefings and summaries to Supervisors and
Managers.
. Using many Dos and Windows Based Applications, including but not
limited to Microsoft Office, and Desktop Publishing Applications.
. Quickly learning new software.
. Typing, 50+ words per minute.
. Telephone and email etiquette, especially when dealing with customers,
co-workers, and supervisors.
. Detecting and Preventing fraud and other high-risk activity on bank
customers' accounts.
Other skills
. Exceptional interpersonal and motivational skills that contribute to a
friendly, efficient, and positive working environment for customers,
co-workers, and supervisors.
. Strong research, analysis, and interpretation skills.
. Flexible, and dependable with the ability to adapt to changing
priorities and deadlines.
. Driven to do whatever is necessary to get the job done.
Related Experience
Administrative
. Managed office calendar that serviced managers, purchasers, and sales
personnel.
. Re-organized office filing system that serviced managers, purchasers,
and sales personnel.
. Assisted Manager when training personnel for sales and customer
service.
. Managed a cash drawer, and petty cash.
. Assisted customers with product choices and sales options.
. Prepared a written business plan, and assisted with investment and
financial information.
. Quickly adapts to new office equipment and computer systems.
. Proficient with office machines, including copiers, scanners,
printers, and faxes.
. Managed work crew, from design through production.
. Reviewed deposits and accounts to identify high risk activity to
detect and prevent bank losses
Interpersonal
. Developed positive motivational techniques to assist employees in
achieving company goals.
. Developed techniques to streamline many areas of Corporate Operations
and paperwork.
. Developed a positive rapport with all levels of personnel, from
technicians to the Office Manager.
. Developed a positive rapport with all levels of clients from the
individual consumer to large corporate representative.
Work History
Deposit Loss Collector, Arvest Bank, Norman, OK, Aug 2009 - Sept 2010
Customer Service Rep, Arvest Bank, Norman, OK, Oct 2007 - Aug
2009
Team Member, Super Target, Norman, OK, Oct 2006 - Oct 2007
Office & Sales Assistant, Cybernet Computers, Norman, OK, Jan 2005 - May
2006
Office Assistant, Cybernet Computers, Norman, OK, Feb 2004 - Jan 2005
Education
Graduated Norman High School, Norman, OK, 2006
Graduated Entrepreneurship, Moore Norman Technology, Norman, OK, 2005
Management Training Coarse, Norman, OK, 2006
Sales Training Coarse, Norman, OK, 2005
Stock Market Strategies Course, Norman, OK, 2009
Awards & Certificates
Citation of Achievement from the Oklahoma House of Representatives
Head Start Volunteer Award
Manager Trainee Competency Certificate
Moore Norman Honor Roll
Moore Norman Perfect Attendance Award
Norman High School Outstanding Performance Award
Oklahoma DECA Fall Leadership Development Conference Award
Salesperson Competency Certificate
100% Secret Shopper score from Arvest Bank
Community Service
Volunteer, Arthurian Order of Avalon, July 2001 - Present
Adult Sponsor, BSA Venture Crew #296, February 2009 - Present
Youth Participant, BSA Venture Crew #296, March 2005 - February
2009
Volunteer, Crossroads Head Start, June 2004 - May 2007
Chaplain Officer, DECA Marketing Association, August 2004 - May 2005
Volunteer / Actor, Norman Community Playhouse, June 2004 - June 2005
Head of Costuming, Norman High School Theater, August 2002 - May 2006
Volunteer, Spotlight Theater Company, April 2005 - May 2007
Personal References
Chris Manchester, 307 E Frank Street, Norman, OK, 405-***-****
Katie Robertson, 1500 Barkley Street, Norman, OK, 405-***-****
Joanna Landini, 501 Crosstimbers Drive, Moore, OK, 405-***-****
Michael Rozmin, 1348 SW 77th Place, OKC, OK, 405-***-****
Mike Hohlier, 11521 Cedar Valley Drive, OKC, OK, 405-***-****
Professional References
Dwayne Michael, General Manager, Cybernet Computers, 405-***-****
Tarin Karjala, Call Center Manager, Arvest Bank, 405-***-****
Amanda Gentry, Fraud Analyst, Arvest Bank, 405-***-****
Eric Heidegger, Call Center Assistant Manager, Arvest Bank, 405-***-****
Kyle Woodard, Financial Service Representative, Arvest Bank, 405-***-****
Sarah Mcgehee, Deposit Loss Collector, Arvest Bank, 405-***-****
Contact this candidate