Customer Service Software
Resume:
Hawre Sulaiman
***** ******* ** . ******, ***** *5254 . **************@*****.*** .
OBJECTIVE
To obtain an IT position that utilizes my experience as an IT Support
Specialist having responsibility for all aspects of IT including technical
support.
SUMMARY OF QUALIFICATION
. Troubleshoot and solve hardware and software problems and instruct users
on how to upgrade computer applications and exceptional customer service
skills.
. Have a strong ability to install, configure, and upgrade operating
systems, software applications, hardware workings, and networking
capabilities.
. Operating Systems: MS DOS, MS Windows XP, Windows 2000, and MS Vista
. Networking: Peer-to-peer networking
. Programs: MS Office Suite, Corel Draw, Photoshop,
Programming Languages: C, C++, and Java
PROFESSIONAL EXPERIENCE
Dallas County Community College District, Dallas, TX 2006 - Present
Media Assistant
. Provides technical support to students, faculty and staff regarding
computer, peripheral and applications.
. Write technical documents to assist users in software usage
. Monitors return of equipment/software and follows-up on a regular basis
and repairs non-print media for return to inventory or outside vendor.
. Makes minor repairs to equipment and recommends major repairs as
necessary.
. Assists with inventory process. Maintains required records, including the
maintenance established department databases as assigned.
. Setting up a variety of equipment used to record special events and
participate in inter-library loan process.
. Responsible for audio duplication of telecourses or any other media as
requested.
. Assist in the coordination of student workers' daily activities
KNK Techequipment, Dallas, TX 2005 - 2006
Computer Technician
. Responsible for all hardware configurations: changing of (PC & laptop)
motherboards, hard drives, disc drives (Floppy & CD), RAM, and processors.
. Test current system (hardware and software) to ensure working capability
in order to decipher if a re-install or re-formatting needs to occur.
. Understanding of printer setup (local and network) as well as some
knowledge of actual printer hardware.
. Collect older computer models to disassemble and re-assemble with new and
updated hardware and software applications.
Hawre Sulaiman
14041 Preston Rd . Dallas, Texas 75254 . **************@*****.*** .
EDUCATION AND CERTIFICATION
Richland college, Texas Spring 2010
Associate in Science
Microsoft Office Certification
Media Computer Center, Iraq
Contact this candidate