Customer Service Data Entry
Resume:
Chantel Short
Richmond, VA **224
Cell: 804-***-****
**********@*******.***
Objective
To obtain a position that requires my skills and/or experience
Education
Beta Tech 2005
Associates
Computer Networking Specialist Richmond, VA
Beta Tech 2004
Other
Computer Administrative Specialist Richmond, VA
• Director's List for Academic Excellence
John F. Kennedy
June 2003
High School
Advanced Diploma Richmond, VA
• Future Business Leaders of America
• Family Career and Community Leaders of America
Key Qualifications
• Microsoft Office (Word, Excel, Access, Outlook, Power Point, • MLCS Sys
Visual • Macro Writer
Basics) • Beta Sys
• 65 WPM • Boss Sys
• Customer Service • Data Management
• Filing • Lotus Notes
• Faxing • Advanced Computer Information Sys.
• Inbound/Outbound Calls • Word Processing
• Spreadsheet • Data Entry
• Public Speaking • Accounting (A/R and A/P)
• Billing • Document Direct
• Resolving issues • Internet
• Dispatch • Merlin
Experience
ACS Inc
Jan 2010 – August 2010
Claims Services (Temporary Assignment)
Richmond, Va
Responsible for the accurate and efficient processing of payment documentations. The processing of paper documents includes entering paper
payment documents into the MMIS system for adjudication, resolving pended claims and adjusting and voiding payments to correct paid payments.
Department of Taxation (PT)
March 2010 – August 2010
(special project)
Data entry operator
Richmond, Va
Responsible for processing and reviewing corporate tax returns and inputting data into the departments system. Verify returns processed by team
workers and update customer information.
Bank of America
June 2008 - Oct 2009
Richmond, VA
Data Management (Temporary Assignment)
Update client accounts and information on bank system. Check reports on a database or manually to make changes to account history. Update,
reopen and close customer accounts. Track records on created spreadsheets and submit error forms. Record daily work and help with training others
team workers.
Senior Review of Home loans and Insurance (Temporary Assignment) Responsible for supporting the end-to-end credit management process for
commercial banking, home equity line of credit and modifications. Partnering with clients, managers, VP’s and product delivery officers to research
client information on bank system and others. Perform customer service to clients and client teams, credit services and other business partners.
Facilitate credit origination, approvals, documentation and bookings. Monitor credit compliance, resolving documentation, collateral and past due
exceptions. Ensure timely follow-up of loan monitoring activity to facilitate a sound great portfolio and work flow.
Wachovia Securities
February 2008 - June 2008
Mutual Funds Commission (Temporary Assignment)
Richmond, VA
Perform data entry to create a excel database to keep up with finance company information. Utilize the filing system, sort and distribute mail,
inbound and outbound call usage with companies, check balancing, edit and send request forms, utilize company system to work on daily reports.
SunTrust Mortgage
February 2006 - December 2007
Loan Processor (Temporary Assignment)
Richmond, VA
Perform data entry and customer service to adjust and/or lock in rates for the length of time requested. Rate adjustment assist with closing, lock in
borrower information, create excel spreadsheet for borrower information log, interact with branch personnel via email, fax or phone to resolve
discrepancies. Assign numbers to wholesale loans. Check information provided, maintain the filing system, research problems as they arise.
Mt. Calvary Baptist Church
February 1997 - January 2006
Secretary
Richmond, VA
Perform data entry to create bulletins and fliers using Desktop publishing for church service and special events, maintain billing log, copied
bulletins, sorted and distributed mail, utilized PA system to announce upcoming events and recorded minutes for meetings.
Contact this candidate