Manager Customer Service

RON J. SELLMEYER

***** **** ******** ****** ********, Arizona 85395

***********@*****.*** 623-***-****

Professional Profile

High-level contributor in the warehousing and transportation field.

Creative problem solver with the ability to resolve conflict, improve

morale and consistently exceed goals.

. Management - Hands-on manager, with strong motivational skills.

Experience in coordinating daily operations, including financial

management, work force development and customer service. Proven

ability to coordinate a successful start-up operation.

. Team Building - Decisive leader with experience in developing

effective training programs, resulting in high safety records and low

employee turnover rates.

. Communication - Ability to communicate effectively with all levels,

from management to line employees.

Experience

MIRACORP, INC. January, 2012-June, 2014

Contractor For Department Of Energy-Mesa, Arizona

Program Manager

Oversaw 25 employees performing functions in areas of administrative

support, vehicle equipment maintenance, facility maintenance, records

management, and warehouse management in a government facility. Fleet

Manager for 100 plus government vehicles including ordering,

dispatching, and maintenance of vehicles.

. Maintained excellent safety record.

. Employees received excellent customer service ratings.

. Instrumental in implementing new procedures for ordering new GSA

vehicles.

TREJO OIL - Mesa, Arizona August, 2005-April, 2011

Dispatch Supervisor

Oversaw 27 company drivers at five locations throughout Arizona 24

hours per day seven days. Duties included routing, dispatching,

maintaining DOT files, checking driver logs with Log Checker Analyst,

monitoring drivers with a GPS system, extensive computer input,

reviewed payroll, and maintained customer satisfaction.

. Helped initiate Fuel Smart Program of collecting driver and

customer data.

. Helped maintain an excellent safety program.

. Increased the customer base through excellent communication and

follow up skills.

TFE LOGISTICS GROUP - Phoenix, Arizona May, 1999-August, 2005

Operations Manager

Oversee delivery operations for contracted customers. Direct a fleet

of 10 trucks and 20 drivers in the delivery of product to construction

job sites in Phoenix and Tucson. Coordinate efforts between

operations in Phoenix and Kingman, Arizona and Winchester, Virginia.

. Initiated operation for local transportation company.

. Increased revenue from $500,000 to $3.5 million in the last six

years.

. Maintained excellent safety record while keeping deliveries at 98%

on time.

GENERAL TRANSPORTATION SERVICES - Phoenix, Arizona April, 1994-May, 1999

Branch Manager

Directed the daily operation of home deliveries for Montgomery Wards.

Supervised the activities of 40 office and delivery employees.

Involved in budgeting, customer relations, routing, and claim

settlement.

. Coordinated start-up of the operation with first year revenue of

$1.5 million. Revenue increased yearly to $4.5 million in 1998.

. Decreased customer damage claims by developing improved training

programs for loaders and drivers.

. Implemented safety program resulting in no lost-time injuries for

five-year period.

FRY'S FOOD AND DRUG - Phoenix, Arizona January, 1990-April, 1994

Transportation Supervisor

Supervised activities of 100 union truck drivers. Involved in

scheduling deliveries and routing trucks to grocery stores.

Coordinated paperwork flow and communication with personnel at five

warehouses and 40 stores. Maintained equipment and kept Department of

Transportation records up-to-date.

. Coordinated installation of onboard computers in the trucks to

track drivers' daily activities.

. Maintained 95% on-time deliveries.

. No union grievances during tenure with the company.

FREEZER SERVICES - Phoenix, Arizona

June, 1988 -September,1989

Plant Manager

Managed 104,000 square feet of public refrigerated warehouse. Handled

negotiations with two tenants in the facility, and coordinated

everyday business with 55 companies storing product with the Company.

Administered all administrative, sale, and warehouse dealings and

transactions. Worked closely with transportation services and

government-regulated agencies. Supervised the activities of 30

employees and seven tenant employees.

. Increased customer base by 35%.

. Reduced operating expenses while increasing productivity.

DISTRON (BURGER KING) - Kansas City, Kansas December, 1979-September,1987

Warehouse/Transportation Manager

Engaged in the distribution of products to 130 Burger King and 20

Godfather restaurants in a five state area. Coordinated all phases of

warehousing and transportation. Coordinated the hiring of personnel,

budgeting, inventory control, facility and truck maintenance, quality

control and analysis of new marketing ideas. Set up warehouse layout

at two new warehouses, supervised 12 warehouse personnel, 20 truck

drivers, two clerks, and two supervisors.

FARMLAND INDUSTRIES - Kansas City, Kansas June, 1976-December, 1979

Transportation Coordinator

Created and implemented transportation procedures to enhance customer

service. Negotiated maintenance contracts for rental trucks.

Initiated backhaul opportunities that made the operation profitable.

Scheduled shipments from manufacturing plan to an eight state area

encompassing 150 outlets. Facilitated personnel selection, inventory

control, and management of all Department of Transportation

requirements. Supervised ten employees.

Education

Bachelor of Science, Management - Missouri Western State College, St.

Joseph, Missouri

Volunteer Experience

Litchfield Park Tigers Under 13 Baseball Team - Litchfield Park,

Arizona

Business Manager

Litchfield Park Little League - Litchfield Park, Arizona

Coach for Major teams

Goodyear Little League Volunteer of The Year for 2012

United Blood Services Volunteer Participant

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