Customer Service Sales
Resume:
PROFILE
A senior political science major seeking a doctoral degree in political
science and looking for a career opportunity, which will allow me to work
with people and maximize my skill set. I have a strong sales, customer
service, and administrative background. I contribute a uniquely strong work
ethic and attention to detail. I learn quickly and take direction well, and
I thrive under pressure and work best in a fast-paced environment.
EDUCATION
THE OHIO STATE UNIVERSITY COLUMBUS, OH
Bachelor of Arts, Political Science Expected December 2010
Ph.D., American Politics, Political Psychology Expected 2012
. Financed 100% of education through full-time employment and
student loans
STETSON UNIVERSITY DELAND, FL
2005-2008
. Student Government, Model United Nations, Model Senate,
College Republicans Secretary
OLENTANGY HIGH SCHOOL LEWIS CENTER, OH
High School Diploma 2005
. GPA: 4.13
. Cross country, Cheerleading, Book Club, Spanish Club, Teen
Advisors, Service Club, Student Government, Model United
Nations, Newspaper Staff, Marching Band, Concert Band
EXPERIENCE
2007-present COMFORT INN POLARIS COLUMBUS, OH
Guest Services Supervisor
. Manager on duty at a gold standard hotel. Supervised 3-12
employees
. Successfully maintained brand standards for customer service
to earn the hotel a rank of 78 out of over 1300 hotels
considered
. Consistently achieved scores of 111% on franchise standard
test reservation calls
. Won every customer service contest participated in by entire
hotel staff
. Maintained steady client-base and developed new sales
strategies to capture new markets and broaden client-base
. Resolved all guest requests and complaints in an effective
and timely manner
. Routinely operated in an administrative capacity, answering
and directing calls through a switchboard, drafting and
editing correspondence, scheduling, shipping and receiving
packages, and maintaining several activity logs
2000-present AMERICAN LUNG ASSOCIATION COLUMBUS, OH &DAYTONA BEACH,
FL
Advocate
. Instituted a Safe Airways program in Florida Public Schools
. Engaged in countless public speaking engagements to
fundraise, raise awareness, and promote legislation
. Organized top fundraising team in Volusia County for annual
asthma walk
. Learned invaluable skills regarding community involvement and
organization
2009 PAT TIBERI FOR CONGRESS COLUBMUS, OH
Intern
. Coordinated fundraisers and candidate nights
. Conducted candidate and opposition research
. Performed administrative duties
2008 COMFORT INN & SUITES SANFORD, FL
Guest Services
. Gained continued experience in hospitality industry while
working at a platinum rated hotel
. Worked to create rapport with each and every guest, often
within a short time period
. Consistently met and exceeded sales and customer service
goals
2004-2008 OLD NAVY COLUMBUS, OH & DAYTONA BEACH, FL
Sales Associate
. Further development of time management and multi-tasking
skills
. Gained experience in customer service, sales, and visual
merchandising
. Consistently outperformed individual sales goals set by
management by up to 1000%
2004 REPUBLICAN PARTY OF DELAWARE COUNTY DELAWARE, OH
Intern
. Further development of leadership skills
. Gained first-hand knowledge of campaigns and elections
. Networked with incumbents and candidates for office
2004 JON PETERSON STATE CONGRESSMAN DELAWARE, OH
Intern
. Worked extensively with constituents to address their
concerns and build relationships among them
SKILLS
. Spanish language proficiency: moderate
. Arabic language proficiency: moderate
. Word processing 74 WPM
. Proficient with profit manager as well as web- based hotel
management systems
. Basic knowledge of fire safety and emergency procedures
. SPSS
. Micro case
. Microsoft Office
REFERENCES
NICOLE AYERS
Teacher's Assistant [pic] GODDARD SCHOOL
DAVE GRAYBILL
Assistant General Manager [pic] COMFORT INN & SUITES
AIMEE MORRIS
Early Interventionist [pic] FLORIDA AUTISTIC CENTER
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