Customer Service Management

CALVIN LEUNG PAGE *

415-***-**** • ******.********@*****.***

CALVIN LEUNG

*** ****** ****** • San Francisco, CA 94124 • 415-***-**** • ******.********@*****.***

LOGISTICAL OPERATIONS SUPERVISOR

Astute, analytical, Logistics Professional with an exemplary track record of progressive growth and experience

in a broad range of logistics functions and driving organizational performance through the strategic alignment

and execution of supply and logistics operations vital to cost control and operational efficiency. Solid

knowledge of all phases of supply chain management including logistics, operations, warehouse, distribution,

quality, and material management. Highly disciplined and resourceful team leader with the exceptional capacity

to multitask in a fast paced environment, manage competing priorities with ease while achieving organizational

and customer objectives. Exceptional communication skills with the ability to work with diverse groups while

inspiring confidence at all levels.

QUALIFICATIONS SUMMARY

LOGISTICS OPERATIONS • OFFICE MANAGEMENT • TRANSPORTATION OPERATIONS COST CONTROL FORECASTING • RECORDS

MANAGEMENT • PROJECT MANAGEMENT • CRITICAL ANALYSIS

TEAM BUILDING • CUSTOMER SERVICE • STAFF SUPERVISION & DEVELOPMENT

Logistics

• Experienced in inventory control methods that include conducting inventories on a monthly, quarterly,

and annual basis, assisting in the resupply process, budget analysis, accounting records, and data

compilation.

• Directly accountable for control, disbursement, and tracking of $7+ million in military supplies with

full responsibility for maintaining the security of sensitive items within the immediate work area.

• Organized and maintained stock and inventory transaction records as well as material control and

supply reports, customer records, receipts, and accounting documents.

• Technical proficiency in utilizing computer based processes to request, receive, issue, ship out, turn in,

store, inventory, and distribute merchandise to customers.

Management

• Facilitated and participated in departmental and cross functional staff meetings discussing financial and

budget development activities and personnel related matters with resolution to all issues.

• Supervised and managed unit logistical operations to ensure all assigned equipment for over 140 active

army units sustained and maintained readiness for deployment.

• Verified and approved allotted unit funds in support of over 15,000 customer work order requisitions

ensuring adherence to monthly, quarterly and annual budget specifications.

• Established and managed the unit Repairable Parts Turn In Program with a successful return rate of

98% of all accountable items valued at over $2,000,000.

• Supervised and directed work flow of over 20 personnel to ensure customers received their requisitions,

merchandise, or equipment in a timely and expedient manner.

Safety

• Implemented and followed strict safety guidelines in immediate work area resulting in zero reported

accidents throughout seven years of exemplary military service.

• Personally selected by superior to conduct quarterly safety classes for over 150 soldiers.

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PROFESSIONAL EXPERIENCE

UNITED STATES ARMY July 2003 September 2010

Material Management Supervisor, Fort Bliss, TX/Operation Iraqi Freedom (2008 2010)

Direct oversight and accountability for the seamless execution of logistical operations in support of 46 military

units and 12,000 soldiers throughout eight camps located in Southern Iraq. Managed, recorded, inventoried,

disbursed, and stored an excess of $600,000 of supplies on a weekly basis. Coordinated and directed the daily

workflow of 20 soldiers, ensuring full compliance with Army Standard Operating Procedures and regulations.

Material Management Supervisor continued from previous page...

Provided managerial oversight and direction to a section of military staff responsible for the disposal

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and return of equipment resulting in securing an excess of $1 million in spending funds used for

deployment.

Led, trained, and observed the practices of 28 soldiers on basic duties such as apprehension of

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insurgents, foot patrols, detection of Improvised Explosive Devices, convoy operations, weapon

discipline, and welfare.

Maintained zero incidents while performing entry control point security duties at COS Adder.

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Selected as member of a 100 person security team responsible for providing security coverage for

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Secretary of Defense Robert Gates upon his arrival on a secret visit to COS Adder in Tallil, Iraq in

2009.

Maintenance Control/ Accounting Supervisor, K 16 Seoul Air Base, South Korea (2006 2008)

Supervised overall logistical operations in support of 83 units with three maintenance teams, armament,

communication & electronics, service & recovery, and engineer departments including the facilitation of staff

meetings, financial goal assessment, budget and logistical analysis, and personnel training and development

requirements.

Achieved a 98% return rate on repairable parts with the implementation of a Repairable Parts

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Turn In Program resulting in $1 million in returned parts.

Evaluated the performances of over 15 soldiers in the army logistics program, providing

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constructive feedback, training and education vital to performance enhancement and staff

development.

• Verified and approved over 15,000 customer work order requisitions, accountable for the management,

inventory control, and security of over $7 million in military supplies and equipment.

• Supported and executed 16 field exercises integrating logistical operations into office and field

environments.

• Received seven “commendable” ratings for excellence in overall logistical operations setting the

example in the Republic of Korea.

Logistics Clerk, Fort Lewis, WA/Camp Casey, South Korea (2004 2006)

Supervise and execute the daily supply and equipment inventory management and control functions pertaining

to the analysis and accounting of purchase and inventory transactions, verifying and correcting exception

reports to maintain accurate data and inventory levels. Organized, controlled, inventoried and distributed

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military equipment vital to the sustainability of 16 Bradley Tanks, 21 Stinger Missile Vehicles, and 97 Humvee

vehicles.

• Assisted monthly budget analysis and stock replenishment process through execution of weekly

inventories.

• Prepared and annotated shipping documents for over 25,000 business transactions, reviewing and

verifying quantities transacted against customer orders and shipping documentation.

• Recorded and logged the dispatch, return, and mileage for over 50 vehicles per week.

SAFEWAY, San Francisco, CA Shift Manager/Journeyman Food Clerk September 1999 November

2002

Provided managerial leadership and direction in the nightly operations and staff activities ensuring the efficient

operation of each department. Coordinated supply requirements with seven vendors in maintaining sufficient

stocking levels to support customer demand, utilizing historical data and forecasted demand to stock and

replenish dairy products, fresh produce, alcohol, tobacco and sale items on a daily basis.

• Resolved staff and customer inquiries maintaining a friendly shopping environment conducive to

promoting customer loyalty.

EDUCATION & PROFESSIONAL DEVELOPMENT

Skyline Community College, South San Francisco, CA

Associates Degree Candidate • Expected Completion 2012

United States Army, Republic of Korea

Basic Non Commissioned Officer’s Course • Professional Leader’s Development Course

Professional Recognition

Army Commendation Medal (4) • Army Achievement Medal (1) • Good Conduct Medal (2)

Certificate of Achievement (1) • Customer Service Excellence Award (1)

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